Roblox Studio will unpredictably but occasionally close unexpectedly during a play test in our game. It doesn’t seem to be crashing normally, as there is no error message box and nothing in event viewer. I’m unsure if it’s specific to our game.
Place: [TD] Development - Roblox
System Information:
OS: Windows 11
CPU: AMD Ryzen 9 5900HS
GPU: NVIDIA GeForce RTX 3070 Laptop
RAM: 16 GB
A private message is associated with this bug report
Thanks for the reply!
Any lag issues during the play testing?
Not any more than normal, just it randomly closing.
Is this a new place you’re working on, or is it something your team has been working on for a while and the shutdowns have only just started happening?
Not a new place, shutdowns only recently started happening.
Does Studio shut down for you when you are play testing your own private game? If it only shuts down in this game then it isn’t a Studio bug, it’s something in your game.
I haven’t had much time to test it in other places unfortunately, but it is happening to other members on the team. Which to me indicates it’s something in the game but I’m not sure. It doesn’t happen in Roblox Player. The only weird thing we have recently added in our place is a VideoFrame. There might be a chance it’s related to that.
Is it possibly a glitch in the Studio on your computer? You can try uninstalling and reinstalling Studio.
Since it’s happening to other people on the team I think it’s either a studio bug (perhaps related to VideoFrames) or a bug with the game (maybe how we’re using them).
Have you or your team members used a free model from the Toolbox? Some have been corrupted with harmful scripts and put in free models to wreck other people’s games. These scripts may have been stored somewhere in your game in an obscure service or folder so they may not be deleted if you delete the free model. Have a good search through your entire Explorer window for any scripts you didn’t add.
None that I’m aware of, I haven’t. Though it’s a pretty big team and it’s virtually impossible to track changes people make in Roblox Studio so I can’t guarantee this. I’ll look if I can’t figure anything else out of course
Have you or your team members installed a new plugin recently? Same as above, some plugins have harmful code in them.
None that I’m aware of, and I haven’t.
I would question all the members of the team. Ask them:
If you get a team member who has it happen in their games as well as in Studio then maybe recommend they double check their plugins.
The other issue is if this is a harmful script it’s probably already saved into your game.
Start by going to the top of the Explorer window and typing Script into the search bar then make sure all the scripts it finds are ones that your team has added. If you have someone who is your lead scripter maybe get them to do a search because they may be able to troubleshoot better.
Could you attach the logs please? Thanks
Thanks for the reply! I have already attached logs as part of the private message.
Update: I am now completely unable to open the place in Roblox Studio.
I have reinstalled Roblox Studio and this has not fixed the issue. This issue is also happening to other members on the team.
My team and I are also having this issue. We cannot open any studio place under the group (Glacé - Roblox) without it crashing after a few seconds.
The only change within the last hours was moving some building interiors away from the map so players could no longer see them, and that was only in the active game, not any of the others. I tried it on two separate systems, specs listed below.
Active game: 🍦Work at an Ice Cream Parlor - Roblox
Main system information:
OS: Windows 10 Home
CPU: Ryzen 5 5600x
GPU: AMD Radeon RX 6600
RAM: 16 GB
Secondary system information:
M2 Macbbok Air, base model.
OS: Ventura 13.4 (Mac-OS)
Hehe, whoops, you should have replied to @jakedies instead. Looks like they’ve already messaged you though.
This is currently an urgent issue that is stonewalling development right now as trying to open the game, trying to open scripts, or trying to Play Solo, will abruptly close studio entirely.
Have you tried checking Event viewer for relevant information relating to the crash? Had this issue a week ago or so and faulting module shows to be MSVCP140.dll, which is a file that is a part of the Microsoft Visual C++ Redistributable Packages.
The problem was fixed when I deleted the entire Roblox directory in AppData folder, updated Windows system through Windows Update, removed & reinstalled all the Microsoft visual C++ redis and updated Roblox studio.
While Roblox is “fixing” this problem, try your luck to playtest your game with older versions of Roblox Studio with Roblox Studio Mod Manager (may or may not work)
The original report did not have any event viewer entries, but this new issue (Studio always closing when I enter edit mode for this place) does:
Faulting module name: ucrtbase.dll, version: 10.0.22621.608, time stamp: 0xf5fc15a3
But I can’t imagine it’s an issue on my end if it’s happening to other developers. I believe the issue is the place somehow, maybe it was corrupted. But, we even tried to edit a build from a couple days earlier and we still couldn’t open it.
Hi, if you’re having this issue, we need a log file to help track down the specific crash on our end that would correspond to this one. If anyone has a place file that reproduces this issue and are willing to share you can send that as well.
Please DO NOT post logs or place files here, please private DM them so they stay private. See linked instructions.
Update: this new issue seems to have been resolved:
I am now able to open the place. I will report back later if I still occasionally crash in play solo.
Edit: I still occasionally crash in Play Solo
Good to hear you are moving again. Let us know on the play solo - possible they are related, but also could be a different issue. If you do see it, please see my DM on sending fresh logs/crashes.
This is still happening occasionally.
Hi there - thanks for providing the crash info - can you tell us about this place’s use of video streams? From the log and crash dump the issue looks to be localized there.
We play a video on a video frame (client-sided only) but only when they engage in a certain action but most of the time Studio abruptly closes, we haven’t started the video.
Hi - we need a repro of this locally to act on it. So far no luck doing this internally - its likely something specific to the place file you get the crash on. Would it be possible to have some minimal setup that does reproduce this that you can send as a local file, or to grant access to a copy of the game to user ameddserM who is the staff member examining this? We don’t have access to user data due to privacy, so you have explicitly let us take a look.
Thanks!
