As you can clearly see we’ve been waiting for a response just to get hit with a completely different topic that is unrelated.
This is completely ridiculous and a I believe a better support system should be put in place sometime in the future.
Teams for each report section so they can be handled faster
I am highly frustrated since we have to wait a full day for a reply and we get hit with the most outrageous response that doesn’t help us one bit.
Thank you
edit:
to add on to this i replied within 30 minutes of their last email, and now i have to wait a day to get a response.
Understood they get like 4000 emails for support a day or something like that but they should seriously put support emails that have been responded to at the top instead of leaving us for days on end.
Alright so, Im not a staff member from Roblox or anything but I can relate to this, there were several updates which ruined my game completely and while trying to contact with Roblox Support I got answers as ridiculous and absurd as those, here are some screenshots:
Same as before, also, note that 8 days passed between all of those e-mails, just ridiculous, also, I had an issue with Roblox Studio not opening and, what do you know!, same thing, they showed they are absolutely unable to solve anything, I had to uninstall my antivirus, something they never told me to do, they never, ever talked about antiviruses
yup, they act like 10 year olds trying to help a whole community angered by their terribly debugged updates, their updates literally are like something made with ChatGPT or something haha
Yup, just hope some member of the Roblox team actually sees this and takes into consideration, their actual appeals on /appeals-?? (I don’t know the link) are almost instant so I don’t understand why emails take 10x longer
I don’t think that’ll happen, they tend to always ignore the community but, with some luck, they might, also, I got a problem now that, as usual, after another update makes my Studio fail, somehow it eats 14 GB of RAM and literally kills my PC until it shuts down Studio
LOL this is the kind of crap roblox does for moderation, they ask for the game that got moderated then they say it is moderated and they cant review it. makes no sense.
Not even that, they completely went off topic entirely.
Thank you for submitting a Digital Services Act - Illegal Content Report.
We are unable to review your report because the content you reported is no longer available on our services.
Bare in mind i filed a appeal not a Digital Services Act - Illegal Content Report.
Well deserved termination. The game was a complete ripoff from another game and just because you change too much for DMCA to go through it doesn’t mean you are safe. Suit yourselves.
