Hello All,
First of all, thank you for those that reached out and provided additional details on the accounts and assets moderated.
I would like to provide an update on this issue:
- All creators impacted from this had their account bans reversed during the escalation, so those bans should not be reflected in the accounts by the end of the month.
- Regarding the assets, unfortunately, due to the timing when this issue took place (i.e. over the holidays) the automated refund process already kicked in for many of the items and we are unable to reverse it. I’m sorry a manual reversal is no longer possible and we won’t be able to restore the assets.
Please, keep in mind that the majority of these assets have been identified as no longer passing the new cage validation checks we have put in place to improve the overall quality of layered clothing assets in the platform. We had no intention to take them down before reaching out to you, their creators, and help you update their cages, similar to what we did late last year updating grip attachment orientations. We are really sorry for the headache and confusion this has caused.
Some of you already reached out asking for information on how to fix the cages. I will follow up with all of you involved in this incident with this information.
Sincerely,
HaloArbiter_101