Confirmed- this is all over ROBLOX Reddit and Discord servers, goodness, this needs to be resolved right away. In the meantime, definitely would recommend to stay away from uploading assets.
Hope this gets fixed; I need to upload my fire mixtape this instant.
I’m a little scared to upload any audio at the moment because of this issue. I make my own music for games, so if anything happens with that, then something is wrong.
Allegedly, the issue derives from audio refunds going haywire and people getting too much robux, so they’re getting terminated for an “exploit”. I would’ve thought from what was said on the thread about copyrighted music no one was getting refunds, but apparently look where we are now.
“Moreover, if we have credited your account with more Robux then please do not worry your account would not get in any trouble if there were a glitch on our end enjoy your Robux.”
This just begs the question, will this effect those that have already uploaded copyrighted music too? Also, it’s quite funny how the whole bot situation isn’t being taken care of, yet this “solution” is completely barbaric!
So… not only are people getting terminated by a bot (and it’s still not been stopped yet), but Roblox are going directly against their word when ‘reviewing’ appeals.
I say ‘reviewing’ because the appeals system is completely broken and practically useless. I’ve seen so many unfair bans where people have gone to appeals to verify, and they confirm that they were breaking the rules with no indication of what it was that actually made them deserve the ban.
I’m talking things like how if you get banned for an old decal or audio you uploaded, they don’t tell you what it was. How is that meant to be useful at all? I can’t understand how anyone working at Roblox feels the moderation system is good enough right now, because it really isn’t.
Appeals system is basically the same for dev ex as well where they tell you “dev ex can be declined for x y z” but not why your dev ex was declined. Roblox really needs to rethink its customer support.
Side note, Ubisoft customer support it so bad. I report a hacker and the system sends me a message like Roblox does that they got my email and will reply it within 48 hours. 2 days later I get an email saying the email chain is now closed because I didn’t respond within 2 days… they said they were going to email me, how does that even make sense … I already emailed them all the information.
Customer support from companies just seem to dodge any customer support.
My friend, owner of a group of over 11k members got a nice “little” 14 day ban for this. She was really confused as all she did was uploading audio as normal. This should we fixed as it’s affecting hundreds of users.
Not true, I had to appeal a suspension of my game and it helped. But I believe it’s hard to admit that you’ve screwed up yourself and that the one appealing is innocent.
It looks like moderation wasn’t prepared for this type of incident, considering appeals after this are being ignored if ones were sent before this bug was discovered.