Security Notification: Impossible to reset account

Bug Reports Roblox Application and Website Bugs
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#1

The Security Notification had randomly locked this account, when no bad extensions, vpn, new location or account sharing was ever used or done.

I have 2 accounts linked to one email, one which has not been locked and this one which is.

When I tried to reset the password to my locked account, it only let me do so on the one which was NOT locked. After that happened I decided to change emails on the unlocked account and try again.

Although an email was originally attached to this account, when I attempted to use it on the security notification, there was no email sent back.

Same rules applied to any action that required the verified email, such as one time code login or the “forgot password” button. An email was never sent back when attempting any of the above mentioned actions.

I attempted to use another email which is linked to other accounts all of which are NOT locked and the email got sent.

This leads me to believe the Security Notification would not only reset your password, but also the email address gets taken off of it, making it impossible to recover the account.

I am unable to confirm this suspicion, because at this time I have no way of accessing this account on any device. Yet miraculously I am not logged out of the dev forum on my phone and can make this report.

Sadly I have no phone number attached to this account so I am unable to confirm if this issue is present with it as well.

System information
Desktop:

Windows 10
Browsers I attempted this on:

Google Chrome(both pc and mobile)
Samsung Internet(mobile)

I assumed that when I try to login to an account that shared an email with another it would have me select which account to do it on. Likely by having the reset button given by email to then have me pick an account.

The same way one time codes let me pick which account of the ones linked to the email to login to, after the code has been entered and validated.

A private message is associated with this bug report

4 Likes
#2

I’m also suffering from this problem, I’ve now lost at least 8 alt accounts to this bug- you’ll log in one day and suddenly the password is reset and there’s no email on the account. Emailing support leads to them insisting that there isn’t enough information to prove you own the account, even though I made a ticket using the email that was on the accounts.

5 Likes
#3

Hello for more info mine was not mine it was used by my lil brother and has email in it(my email). Roblox still didn’t fix this bug/something yet. I lost many alts and now the acc that my lil bro use lost it too.:sob: Roblox keeps saying i need proof of ownership even though i already sent many proofs and like did 4-8 tickets.

3 Likes
#4

This was already addressed in my bug report

2 Likes
#5

Then it still isn’t fixed, I literally lost 3 accounts yesterday.

4 Likes