Several Problems With Ads Manager Platform

Hello everyone!

I want to advertise my most recent game trhough the Ads Manager but I’m having two big issues:

  1. If I try to creare sponsored experience campaigns there’s absolutly no results. There’s an image showing of several of those campaigns showing absolute zero visits (Only one is completed and the rest are paused after several or just a couple of hours as they were not showing any results). The only difference between them is that I tried creating several of them with different audiences (region, platform, targeting). For all of them I set up only one day duration with the minimum budget (5USD). I’m paying with my credit card
  2. Seeing that there was no progress using sponsored experiences, I tried to create an immersive add campaign. But after setting up the details (with similar parameters as the ones I used of the soponsored experience) I got a “Error - Something went wrong - Please try again later” message when trying to submit the campaign. I tried pausing the other campaigns and sending the campaign in a different browser (Edge) with no result.

Thanks in advance

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I am experiencing this same issue. If you find a solution please let me know.

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I contacted support and they say that my account got wrongfully flagged due to some recent fraud attempt. They have said several times that the problem is fixed and that I should be able to create new campaigns but the problem persisted. The last mail said that I should try creating a new experience, which is kind of absurf as I won’t be able to acces my experience in that new account. So, really stucked here due to bad support. Any of you guys have tried creating a new account or have any idea on how to share ownership to a new account? I’m starting to feel that they won’t fix anything and we’ll to figure out a workaround on ourselves (or just lost months of work)

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