My friend, who shares ownership of this experience through a group, is still able to create sponsors, but none of his sponsor campaigns have gained any impressions either. We are both attempting to pay by credit card.
We have a lot of confidence in this experience. We put a lot of effort into it and were excited to release and start updating the game with new content. That has been put on hold for now over a week because the Ads Manager seems to be completely broken.
Try to report this in Roblox support and pray. However you can try restarting your PC, reinstalling Roblox and your browser and if that don’t work > support!
I have a ticket open with support and their instructions have been the same as yours. It’s been a few days of back-and-forth at a glacial pace. I’m not optimistic and it’s becoming quite frustrating.
Even beyond my inability to create a sponsor, the co-owner of this experience is seeing no impressions on his sponsors either. This does not look like a hardware/software problem on my end.
We are still completely hamstrung by this issue and becoming quite disheartened.
This issue appears to be widespread. I have spoken to one or two other fledgling developers who have also been locked out of getting eyes on their game because of this issue with Ads Manager, but they are unable to post on the devforums yet. That said, there are already several instances of this issue being reported on the devforums:
It would not surprise me if I have only highlighted a small percentage of the developers being affected by this, and I imagine it is disproportionally hurting developers releasing their first or second project. How is roblox going to attract, support and retain new talent when they are being actively banned from using the systems which enable their experiences to find an audience?
same here, I’ve been trying to create different types of campaigns (portal / search) for the last 4 days and nothing… zero impressions… when unpausing old campaigns - everything is fine
Having the same problem here as well. Created one yesterday and it doesn’t appear to be running. I am not seeing any errors that tell me I did anything wrong.
Happened to me. Can’t use ad credits even though I have an active balance says “something went wrong. try again later” I am convinced they hate feedback and don’t test there features.
