Severe bug for VR users

Bug Reports Engine Bugs
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#1

If you have a VR device installed and you try to play any Roblox game, assets will fail to load for that player. Scripts work fine but you can’t see anything on your screen accept normal parts. Unions, Meshparts, Decals, sounds, animations and textures will not load.

1375×727 1.44 MB

I’ve tried the following:
-Unplug device
-Uninstall SteamVR
-Uninstall Steam
-Uninstall Vive
-Uninstall ROBLOX
-Try on new computer account
-Try on new user account
-Turn off firewall
-Create firewall rule for Roblox
-Create firewall rule for Steam/SteamVR
-Contact Steam
-Contact Vive
-Contact Arseny and Kyle

At this point I have outruled everything and it is NOT a problem on my end. Whoever is in charge of VR needs to seriously fix this issue. I can’t play anything, I can’t test anything and I’m super frustrated.

#2

Can you post some more info? Computer specs, internet service, etc. would be helpful.

  • Are you running Fiddler by any chance?
  • Have you tried running Roblox with all antivirus software disabled?
  • What kind of timeframe has this issue been occurring in?
  • Is it every time you launch Roblox?
  • When did it begin?

I don’t think VR is related to this. If you have any more info that suggests otherwise, please elaborate.

#3

Here are my specs:

919×273 13.1 KB

  • No, what’s Fiddler?
  • Just did, nothing changed.
  • It happens 24/7 whenever I try to load any game.
  • Yes, it is every time I launch Roblox.
  • It began when I installed my HTC Vive in December.

SteamVR launches every time I play a game. When I hit F9, everything is red.
If you could do some research on your end, I would appreciate it. I’ve done everything on mine.

#4

How much RAM is RobloxPlayerBeta.exe using in Task Manager? Can you send me some logs?

To get to your logs, open Windows Explorer and enter %localappdata%\Roblox\logs and sort by Date modified. Send me the most recent one.

#5

1358×736 637 KB

1300×440 13.3 KB

1616×362 10.8 KB

#6

@0xBAADF00D Please help…

#7

I don’t think I can help with this. It’s either a bug in the content provider code or it’s a bug on the CDN backend.

#9

cc @zeuxcg

#10

I’m not getting this issue, and I have VR.

Is this happening on all of your computers, or just the PC you’re using?
Are you sure nothing on your ISP is preventing it from loading content?
Are you able to access those urls from a browser (does it give you a file when you go to it?)

This has to be a problem on your end, but I’m trying to look into what else it might be based on what you’ve tried so far.

#11

Try deleting your temp files.
On windows, this is:

C:\Users\YOUR_USERNAME_HERE\AppData\Local\Temp\Roblox
and
C:\Users\YOUR_USERNAME_HERE\AppData\Local\Roblox

#12

Alternatively:

%LOCALAPPDATA%\Temp\Roblox
#13

I just tried this and still no luck :frowning:

#14

This is only happening on my PC sadly.

Positive it’s not my internet. I’ve been running Studio perfect.

I swear this is not something on my end. I’ve been running Roblox on this computer for months in 60+FPS and suddenly, when I install the HTC Vive, everything breaks. I can access roblox on my phone and even my parents crappy computer. This HAS to be something on Roblox’s end.

#15

@zeuxcg Arseny, I could really use your help man. Any idea why this is happening?

#16

@0xBAADF00D @spotco @Maximum_ADHD @zeuxcg

Here is a video of what’s happening.

#17

i had a smilar issue with loading assets that kept me from being able to start roblox studio. you should make another partition on your hard drive, move all of your important files you dont want to lose to that partition, and then factory reset windows on your original partition.

#18

Thats WAYYY too risky. I’m not losing all my work to see if it fixes it.

#19

i dont think there’s anything else you can do… it’s a problem being caused by windows itself, not by roblox :frowning:

if you want to be more safe (i don’t think it’s risky as you think it is though!! look into some things on drive partitions and wiping your OS while still keeping your files) you could move the files to a separate hard drive, then move them back once you’re done

#20

I have 2 HDD’s, what if I installed it on the other one or bought a new one just for Roblox?

Idk, I’m still skeptical about this. I never had this problem until I installed VR.

#21

you can make a new install of windows without risk of losing files just by creating a new partition on one of the drives and installing it there!! i’d try that first to see if it solves the problem