Shirt won't upload ("Upload failed. Did you use the template")

Help and Feedback Art Design Support
, , ,
#1

Hello! I was doing a commission with someone and suddenly while they was uploading the clothing it responded as “Upload failed. Did you use the template?”, it has the same size as I checked it and everything looks alright. I downloaded the 2019 clothing template which has the size of 585x559 and the clothing I want to upload is this.

test
test585×559 129 KB

image

So, I’m wondering why it does not work… Do any of you know? Leave down a message! Thanks for reading.

Edit: For future comers, just keep trying, if it does not work then wait an extra hour or more then it will work! That is what I have done and it works

25 Likes
Shirt Won't Upload
#2

Could be some upload failure. Try refreshing the page or wait. Sometimes the error message is false.

10 Likes
#3

I can say i’ve experienced it myself and it is super frustrating.
But as @anon81993163 said either wait or refresh, however i waited 5mins for it to work but it didn’t.

9 Likes
#4

Did you ever get this issue resolved? I’m starting to have that problem now.

12 Likes
#5

Yeah, my client said it worked after a couple of minutes of trial and error.

6 Likes
#6

People recommended that I use custom a roblox template so no one steals it, but when i post it, I can’t.

9 Likes
#7

I am late, yes but try this: Make sure the image is 585 by 559 pixels. The resolution is like 45:43

This is a good post on it

18 Likes
#8

also, is says the same for me.