SizzleBurger Community Handbook

SilverAuthority · November 24, 2018, 6:29pm

What is SizzleBurger?

“Grilled Simple, Served Fresh!”

SizzleBurger is your go-to restaurant roleplay experience on Roblox, where we’ve been serving up fun, food, and friendships since 2014. Whether you’re craving a delicious burger, want to work, or just hang out, there is something for everyone. Join us today and discover why we’re one of Roblox’s longest-running and most-loved restaurant communities!

SizzleBurger was founded by SIlverAuthority on January 3rd, 2014.

SizzleBurger Group

SizzleBurger Twitter

Rules

At SizzleBurger, we strive to provide a safe and fun environment for our community. In order to do this, we have certain rules you must follow.

Rules for Everyone:

Respect everyone.
Follow the ROBLOX rules and guidelines.
You will be held responsible for everything you do. Think before you do something.
If you leave the group, you cannot receive your previous rank back if you rejoin.
All game pass and developer product purchases are final. There are no refunds.

Rules for Staff:

Stay professional, mature and polite to customers.
Always display a positive attitude while working.
Grammar is not required, but recommended if you would like to become part of our management team.
Do not submit random orders to customers. If caught, you may receive punishment.
Customer satisfaction is important. The customer may not always be right, but they should always leave happy so they can return in the future.
Do not ask for a promotion. For help, our promotion guide is posted in the kitchen.
If a customer is breaking a rule, request help in-game or report it to a member of the management team. on our communications server.
Do not argue with fellow employees. If there is a problem, please report it to a member of management.

Rule Infractions:

If you violate a rule, you may receive a punishment. Punishments are based on the severity of your infraction and can consist of any of the following:

Reminder
Server mute
Shadow ban
Server removal
Server ban
A demotion from your current rank

If you notice a member breaking a rule, report it immediately to management so we can take care of it.

Group Games

Restaurant
This game serves as our main game for our community. Here, you can come to visit to order our great food, or work as an employee!
🍔 Work at SizzleBurger Restaurant - Roblox

Training Center
At our Training Center, you can attend scheduled training sessions to help you get better at your job, and get promoted!
Training Center - Roblox

Job Game
At our job game, customers can get interviewed to join our team here at SizzleBurger!
Apply for a Job at SizzleBurger! - Roblox

Meeting Center
At our Meeting Center, you can attend public group meetings when we have special announcements to make!
Meeting Center - Roblox

Ranks

Customers

Rank
Customer	A customer or patron of SizzleBurger.
Noted Customer	These members are either resigned executive members or important members. This rank cannot be earned and you must be selected for it.
Contributor	These individuals have contributed in some way to the group, usually being with development or design. This role cannot be earned and you must be selected for it.

Employees

Rank
Trainee	An employee who has passed their interview, and needs to be trained. Trainees must train to be able to start working here at SizzleBurger. To become a Trainee, visit our interview game!
Cashier	Cashiers are tasked with greeting guests, taking their order, and submitting their order to the kitchen through the ordering system. Cashiers may also become a Janitor and clean up spills. To become a Cashier, you must pass one of our training sessions as a Trainee.
Experienced Cashier	Experienced Cashiers are cashiers who are more experienced and have achieved 650 XP at the restaurant by submitting orders to customers. They are now eligible to attend training to become a Cook.
Cook	Cooks are tasked with preparing all the food that our customers order and serving it to them once the order is made. They may deliver it directly to the customer or drop it off at the pick-up point.
Experienced Cook	Experienced Cooks are cooks who are more experienced and have achieved 2,250 XP at the restaurant by completing orders. They are now eligible to attend training to become a Senior Staff member.
Senior Staff	The Senior Staff members are responsible for filling in for any of the two main roles: Cashier or Cook if we are low on any of them. If neither are low, they may join the Janitor or Supplier team.
Shift Leader	Shift Leaders are senior staff who achieved 3,500 XP. They can work as a cashier, cook, janitor, or supplier during shifts and are also eligible to become a Management Intern (requires 4,000 XP to become eligible for upvotes). Management members will look out for talented Shift Leaders to see if they're fit for the Management Intern position and give them an upvote. If a Shift Leader obtains 6 upvotes, they will receive their in-game pop-up!
Management Intern	Management Interns are Shift Leaders who have proven themselves and have obtained 6 upvotes. Management Interns undergo a mentorship process where they are assigned a mentor who trains and prepares them throughout the process to become management.

Management

Rank
Crew Trainer	Crew Trainers are tasked with training Low Ranks (LRs) during training sessions. If there are no higher management members on a restaurant server, the Crew Trainer would take over. To obtain this rank, you must pass the mentorship program as a Management Intern.
Restaurant Supervisor	Restaurant Supervisors are responsible for attending training sessions, training Low Ranks (LRs). Restaurant Supervisors are the first rank eligible to supervise/shift, ensuring smooth restaurant operations.
Assistant Manager	Assistant Managers are tasked with overseeing the general operation of the restaurant and ensuring that every aspect runs smoothly with no issues. AMs are the first rank eligible to host training sessions.
General Manager	General Managers are responsible for moderating disruptive customers/staff while shifting at the restaurant. They are responsible for shadow-banning players from the game.
Operations Coordinators	Operations Coordinators are tasked with mentoring newly promoted interns and ensuring that they are well-trained to become Crew Trainers. Operations Coordinators are also in charge of answering community questions and ensuring that restaurant operations are running smoothly.
Executive Intern	Executive Interns are responsible for helping out executives carry out some of their daily duties and learn the ropes of being an administration member. They are also responsible for some basic management duties as well.

Administration

The Executive Officers are responsible for running SizzleBurger’s daily operations. The Executive Officers are divided into two main teams. The teams are Community Management and Staff Management.

Rank

Executive Officers of Community Management

The Executive Officers of Community Management handle everything that revolves around the SizzleBurger community. They manage public relations with our community and affiliates, community events, and they oversee the moderation and social-media teams. The Executives of the Community Management Team ensure that SizzleBurger's communications remain effective while maintaining an actively engaged community.

Executive Officers of Staff Management

The Executive Officers of Staff Management handle everything that revolves around the group's staffing, in addition to running the mentorship program. They are responsible for establishing and monitoring staff performance, which includes discussing promotions. These executives enforce the rules and regulations, handle complaints, and deal with appeals to ensure SizzleBurger's proper flow of staffing operations. The Executive Officers of Staff Management encourage appropriate and professional behavior to make sure that our staff members meet our group's standards.

Senior Administration

Rank
Senior Vice President	The Senior Vice Presidents are primarily tasked with overseeing their respective teams and managing assignments. Their role is to ensure that all SizzleBurger operations are running smoothly.
Executive Vice Presidentr	The Executive Vice President works alongside the President and Senior Vice Presidents in executive tasks. They are also responsible for overseeing the Administration teams.
President & Chief Executive Officer	The CEO is responsible for the overall operation of the community.

Training Session Information

In order to get promoted to Cashier, Cook, or Senior Staff, you must attend and pass one of our training sessions. Training sessions are hosted on a daily basis at the following times:

Training Schedule

All of the following times above are in Eastern Daylight Time and British Summer Time. We suggest that you use a time converter to convert the time to your time zone.

If you plan on attending a training session, please plan on staying for the entire duration of the training as you may miss important parts of it. You are only allowed to go “AFK” for a specific amount of time each training. Going “AFK” for too long or leaving the session will not get your promoted.

In addition, please plan to arrive 5-10 minutes before the training time as the server gets locked when the clock hits the times listed above.

After you have passed your training, you should be ranked in the server. Do not leave the game until your trainer tells you that you have been ranked and can leave. If you fail your training session, do not give up! You have unlimited chances to pass! Good luck!

Partnership Information

Thank you for your interest in having your community or organization to become partners with SizzleBurger! SizzleBurger is always looking for other groups to collaborate and form positive relationships with. In order to partner with us, we ask that you please contact a member of our Community Management team if you meet our requirements.

Requirements for Partnership:
➔ Roblox group must have at least 250,000 members.
➔ Discord community server must have at least 15,000 members.
➔ Roblox games must be active with a consistent concurrent player count.
➔ Group must be respected on the platform and amongst our peers.
➔ Group established for a decent/reasonable amount of time.
➔ Group upholds professional standards (avoids drama/issues internally and externally) and maintains an organized structure.
➔ Willing to respect boundaries between groups and form a mutually understanding and respectful friendship.
➔ Group is of mutual benefit to the parties.
➔ Established reputation with staff, overall group, and Owners.
➔ Group does not sell positions of authority (management & administration).
➔ Line of service relates to SizzleBurger (cafe, restaurant, hotel, etc).
➔ Group follows all Roblox and Discord rules and guidelines.

Exemptions to these requirements can be made by the Executive Vice President in consultation and approval of the Owner (President & CEO) SilverAuthority.

If you have any further questions, feel free to contact any member from our management team for assistance. Thank you for being apart of the SizzleBurger Community!

Best Regards,
SilverAuthority, SizzleBurger’s Founder

system · November 24, 2018, 6:43pm

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