Solasta Hotels Training Guide
Notice: This guide is only for trainees, trainers, and helpers. If you are a host or a Supervisor+, you should not be using this guide unless you are requested to be a trainer/ helper.
As a service member, your job is to help out in the cafe/bar and at the housekeeping desk. To get food, you need only to click on the desired item on the counter. To make a drink, you need to get a cup and put it under the proper dispenser. For coffee, put it under the coffee dispenser, etc. To give somebody items, you will hold out the tool and use the command :handto usernamehere. You will spawn with a vacuum, broom, and staff card. For housekeeping, you simply need to wait at the housekeeping desk until somebody requests a cleaning. You will find their room number either by asking them or looking at the reception board. Once you have located their room, you will enter and start cleaning. Procedures include RP vacuuming/sweeping and turning off the shower/sink if it is left on. You are NOT allowed to help out with security or reception. The housekeeping lanes are colored blue. When talking to a guest, you should greet them with a friendly greeting like "Hello and Welcome to Solasta Hotels! How may I help you?
As a receptionist, your job is to hand out rooms to people. You will hand out suites to people in the suite lane and rooms to people in the room lane. The suite lane is white and the room lane is black. DO NOT hand suites to people in the room lane and vice versa. If caught doing so, this could lead to a suspension. Suites only go to people with the gamepass. As a receptionist, you have the right to help out with services ONLY if we are low on service members/ there are none in the server or if the MR/HR allows you to do so. To hand out rooms, you will use the command “book playername room number”. To hand out suites, you will use the command “book playername suite number”. To unbook players, just use the command “unbook playernamehere”. When talking to a guest, you should greet them with a friendly greeting like "Hello and Welcome to Solasta Hotels! How may I help you?
As a security member, your job is to patrol the hotel and keep it safe. Here at Solasta Hotels, safety is our number one priority and we take safety very seriously here. You will spawn with two tools, handcuffs and a staff card. To cuff somebody, you must click on their torso. To uncuff, click the ground. Cuff abuse is not permitted, it could result in a suspension or a termination. When talking to a guest, you should greet them with a friendly greeting like "Hello and Welcome to Solasta Hotels! How may I help you?
If you are asked to be a trainer, you may use the above for the rank you are chosen to train. You may copy and paste the above aswell as add on to it. If you are asked to be a helper, you will ask the trainee five questions related to the above guide for the appropriate rank, you will do basic roleplay, and then a troll test.