Sound Not Working - Failed to load sound : error code 28

[ggdggn12 (Sosumi)]

You can write your topic however you want, but you need to answer these questions:

1. What do you want to achieve? Keep it simple and clear!
   Every users should be able to hear sound.

2. What is the issue? Include screenshots / videos if possible!
   Some (not every) users experience error 28 while loading one sound and that sound doesn’t get played in game.
   Sounds are very important as my game is about driving trains and players should be able to hear sounds of working trains.

3. What solutions have you tried so far? Did you look for solutions on the Developer Hub?
   I googled solutions of my issue but every posts gave no solution to error 28

After that, you should include more details if you have any. Try to make your topic as descriptive as possible, so that it’s easier for people to help you!

-- This is an example Lua code block

Please do not ask people to write entire scripts or design entire systems for you. If you can’t answer the three questions above, you should probably pick a different category.

[Amritss (EmperorOfChickens)]

Failed to load sound: error code 28

So you can either use Contentprovider or the sound.IsLoaded property, this happens sometimes when there’s lag and the sound doesn’t play if sound.IsLoaded then -- Sound.IsLoaded example Sound:Play() end local ContentProvider = game:GetService("ContentProvider") ContentProvider:PreloadAsync({Sound}) -- The parameter requires an array, if you have multiple sounds you can use this for efficiency. Sound:Play() If none of these work then it could be because the SoundId is incorrect.

[ggdggn12 (Sosumi)]

Thank you so much:) I just saw the solution you proposed and will soon try those methods. I knew that error 28 occurs mainly because of windows account name not being in latin characters but could not require every user’s account name to be alphabetical characters. I hope your solution will work for my game. Thank you again!