Studio refuses to open

Bug Reports Studio Bugs
#1

I keep getting this error when trying to open Studio.

I can’t even reinstall it because the same error appears when I click “uninstall”.
EDIT: Uninstalled by deleting AppData folders. Reinstalling doesn’t work because RobloxStudioLauncherBeta.exe produces the same error:

blob.png

What directory is ROBLOX installed to so I can delete them manually? (I checked Program Files and App data but couldn’t find anything)

EDIT: Steps I’ve now tried

  • Ran RobloxStudioLauncherBeta in Windows 8 compatibility mode
  • Restarted router multiple times
  • Restarted PC multiple times
  • Safe Mode with Networking
  • Uninstalling avast (not just disabling)
  • Turning off all firewalls
  • Allowing RobloxStudioLauncherBeta.exe through the firewall when its on
  • Turning my network from public to private.
4 Likes
#2

Check your internet connection, I usually have the same error when my router is freaking out.

1 Like
#3

I have no reason to believe my internet is playing up, I tried before posting this as well as after and it still refuses to work :confused:

2 Likes
#4

Tried what? Are you using Wi-Fi? If yes, did you restart it properly?

3 Likes
#5

AppData/Local/Roblox/Versions/whatever version is newest

#6

Aha, I was looking in the wrong place. (I was in %appdata% aka Roaming)
After deleting all the files I could find I tried to reinstall Studio but I continued to get the same error when running RobloxStudioLauncherBeta.exe

842×311 13.5 KB

Woops, I meant I tried opening studio, and as I posted this I don’t see why it could be a wifi problem (as my internet appears to be working fine).
Not only that but it was happening yesterday too and my wifi has been restarted since.

1 Like
#7

You tried disabling your anti-virus?

2 Likes
#8

I hadn’t until just now, no change. I still can’t install it :sob:

1 Like
#9

Restart PC and disable antivirus before launching studio.

I said it may be an internet issue as I get the exact same error when:[quote=“Veldaren, post:2, topic:30518”]
my router is freaking out
[/quote]

######EDIT: I’m aware that it may not be the case if you can use internet without any issues.

1 Like
#10

I’ve restarted my PC serveral times, and my router (I still fail to see why a router freaking out would mean Studio can’t start but I can post here, watch YouTube, listen to Spotify etc etc)
The problem persists.

1 Like
#11

This problem is still persisting today. Am I the only one? :frowning:

1 Like
#12

Today taken the following steps to no avail:

  • Ran RobloxStudioLauncherBeta in Windows 8 compatibility mode
  • Fully disabled all anti-viruses
  • Disabled firewall
  • Restarted router multiple times
  • Restarted PC multiple times

There is a thread on the main forums which is being bumped to the front page of Technical Issues quite a lot https://forum.roblox.com/Forum/ShowPost.aspx?PostID=176938879&PageIndex=13

1 Like
#13

Can you access the url normally in your browser? If not, the problem is probably not on roblox’s end and you should try clearing your dns cache (type “ipconfig /flushdns” in cmd prompt) or trying out google’s public dns in case yours is derping out.

1 Like
#14

Yeah I can access that URL

version-189338d85be04ac5

but I flushed the cache anyway and it had no effect. I’m still getting the error when trying to install Studio.

1 Like
#15

Additional steps I’ve now tried:

  • Safe Mode with Networking
  • Uninstalling avast (not just disabling)
  • Turning off all firewalls
  • Allowing RobloxStudioLauncherBeta.exe through the firewall when its on
  • Turning my network from public to private.

All without success.

1 Like
#16
  • Are you doing anything to your DNS configuration?
  • Can you send your bootstrapper logs? (Should be in the %TEMP% folder, files should be from recent install dates and named RBX-*.log)
2 Likes
#17

Not that I know of,

Here are the two most recent

http://pastebin.com/vnaQ22f4

http://pastebin.com/7RaZuTh2

and a third which I believe was from a time when Studio launched properly

http://pastebin.com/AfrMn0v7

#18

From the logs I clearly can see that there is no access to any of ROBLOX domains, including roblox.com. Moreover, I see that a google domain is also unreachable. I think one or the combination of the following is happening:

  • ROBLOX application is blocked by antivirus or malware protection
  • ROBLOX application is blocked by parental controls
  • ROBLOX application is blocked by a firewall. The last one can be tricky is you may have a conflict between Windows firewall and antivirus firewall
1 Like
#19

I’ve tried disabling everything before and it makes no difference.
Here is the latest log with all anti-virus and all firewalls disabled. I’m not sure if there would be any difference

http://pastebin.com/gZWWrE58

Maybe the only option is to reset my entire PC :confounded:

#20

Check proxy settings in Control Panel, and also check that you don’t have HTTP_PROXY environment variable set.