The inside of Tixvalk’s helm appears green in-game

[Proven_Right]

Reproduction Steps
Play any game while wearing the Tixvalk hat accessory on R6 or R15.

Expected Behavior
The accessory should render properly in-game like it does on the catalog. The inside of the helm appears white on the “Try On” preview in catalog with R6 and R15.

Actual Behavior
When worn in-game, the inside of the helm appears light green on R15 and bright green on R6.

Issue Area: Catalog Assets
Issue Type: Other
Impact: Low
Frequency: Constantly
Date First Experienced: 2022-6-16
Date Last Experienced: 2023-2-8

[Focia19]

We’ve filed a ticket to our internal database, will come back as soon as we have updates!

Thanks for flagging!

[TimeReset (Time)]

As of 4/6/2023, this issue seems to be fixed, but now there’s an even bigger issue. Whoever updated it also moved it forward from its original position. This also made the icon not even visible in the marketplace.

[VAC9]

This issue is very big, and could effect it’s value if not fixed!

[Dominus_football]

Would like to add on that this new position is 100% unintended as the hats attachment was set to 0,0,0. Please restore it to its original attachment position of 0, 0, -0.15!

[V4_Ap3Dud3]

Thank you all, we will investigate and work no the appropriate fix.

We appreciate your patience and reports

[Dominus_football]

Tixvalks position has been fixed however the thumbnail is still broken. This is much appreciated though, thank you very much!

[Proven_Right]

Tixvalk’s thumbnail is fixed now!