"The maximum price for this item is 0."/All clothing in group forcefully offsale

Bug Reports Website Bugs
#1

Every single item in my group is forcefully offsale and I cannot put anything back onsale. Unsure if this bug is affecting anyone else as I cannot find any other groups with similar issues.
Note: I recently requested a lot of clothing to be archived, however every single item (regardless of if I asked for it to be archived or not) is forced offsale due to this bug, so I am unsure if this is related.

Example (using a shirt that I did not request to be archived/should be untouched) - Light mode image is from incognito mode/logged out:
imageimage

Every single item on my store that I look at is stated as not for sale despite me changing no settings. If I try to “refresh” an item (either by changing the price to above 5 or marking it offsale, saving, refreshing the page and marking onsale) it will allow me to submit the changes (it doesn’t error despite showing me the maximum price being 0) yet still keep the clothing offsale.

Interesting note: Setting the price below the normal price floor (eg under 5 for shirts and pants, under 2 for tshirts) will simply say “Place update failed, please try again.” - This includes setting the price to 0, which will remove the “maximum price is 0” warning, but not let you submit for that reason.
image

How to reproduce:

  1. Go to any item on my group - Note: I recently asked for a lot of branded items to be archived so this may affect those specific items. I can post ticket IDs or at least a list of items I requested to be archived in DMs if required.
  2. Notice that it says the item is not for sale
  3. Go to the items configure page
  4. Notice that it says it is on sale with a price of 5 (I set my prices to the minimum) but has a warning that the maximum price is 0

I am on Chrome 111.0.5563.111. I have tested with addons disabled. https://status.roblox.com/ is showing no issues.

16 Likes
Why do my gamepasses say not for sale?
#2

We’ve filed a ticket into our internal database for this issue, and we will update you when we have further information.

Thanks for flagging!

4 Likes
#3

I’m not experiencing this issue:

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3 Likes
#4

roblox is forcefully encouraging you to make everything free in your group

check it again, may be a visual bug

1 Like
#5

Checked again in Chrome incognito with all extensions disabled, as well as in a completely vanilla Tor instance. Both times saying everything is offsale (on the individual item pages)

Out of curiosity I did try opening it in Chromes mobile mode (usually used by website developers testing how their site looks on mobile) and I couldn’t tell if it still had the bug or not, as it never ended up loading the information.

2 Likes
#6

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Happening to my group can’t release a ugc item, had to use the API to release it.

3 Likes
#7

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I can confirm this is happening to my group Shovelware Systems as well, though it was not an issue before the configure item page switched over to the new create.roblox.com page format. We’re lucky that we released everything for sale a few days ago, but it is no longer possible for us to edit the prices of our uploaded accessories. This does not seem to apply to classic shirts and classic pants.

3 Likes
#8

You could use the roblox API to set the price / set the item for sale, that’s what I did for my ugcs.

1 Like
#9

It’s interesting to note that while you have this bug, it’s for UGC and not classic clothes. I’m not a UGC uploader so I only have access to shirts/pants/tshirts, so I have no idea if I’d have this issue for UGC as well or not.

1 Like
#10

This bug is happening for me as well, my UGC items were not taken off sale in my group however I can not change the price of these items it tries to force me to make it 0 and won’t let me do anything else. Please get this bug fixed. It also is happening in multiple groups of mine not just 1.

4 Likes
#11

Do you have any information available on how to do this? I’m not very skilled with APIS and have been experiencing the same issue for days.

1 Like
#12

image
same for me. can someone literally fix this its genuinely starting to get in the way of my work :skull:

4 Likes
#13

Same here, it’s becoming a serious issue and can’t find any info or a solution to this.

3 Likes
#14

The same thing happens with me. Every peice of clothing on my Group was taken offsale and it will not let me change it. the Configure page still shows its regular price

3 Likes
#15

@Creeperpro2016 @x_Bearly @Beeplets @Oppressed_II @cpguy5089 @Dogon

A solution to this is using the api, here is what i did to release my items.

Put this code in console in inspect element on roblox.com NOT create.roblox.com , and change “YOURASSETID” and replace “PRICE” with your price in digit format not string.

To upload UGC items:

$.ajax({ url: "https://itemconfiguration.roblox.com/v1/assets/YOURASSETID/release", headers:{'Content-Type':'application/json'},method: "POST", contentType: "application/json", data: JSON.stringify({
"priceConfiguration":{
"priceInRobux":PRICE},
"saleStatus":"OnSale",
"releaseConfiguration":{
"saleAvailabilityLocations":[
    0,1
]}})});

To change an Items Price

$.ajax({ url: "https://itemconfiguration.roblox.com/v1/assets/YOURASSETID/update-price", headers:{'Content-Type':'application/json'},method: "POST", contentType: "application/json", data: JSON.stringify({
"priceConfiguration":{
"priceInRobux":PRICE},
})});
8 Likes
I can't make any Developer Products or use them in a script
Is there an API to update a UGC items price?
#16

I’m getting an error when using this.

1 Like
#17

to update price it is another api, I will update my post with that method.

3 Likes
#18

Thankyou for sharing it, I hope roblox will fix it soon heh

2 Likes
#19

Thank you helped a lot. Much appreciated.

1 Like
#20

Hi all! This issue has been resolved. Thanks again for flagging.

6 Likes