UGC Accessories don't load textures in the thumbnail

I recently uploaded a UGC accessory and the texture is missing in the thumbnail. The item however works fine in-game.

Visual Aids:



(2nd Image by @AngelicFavor)

Direct Links:
https://www.roblox.com/catalog/86353605079094/Taco-Sombrero
https://www.roblox.com/catalog/104155244661056/Face
https://www.roblox.com/catalog/76335511271414/4th-july

I believe many more users have this issue, so if you’re facing this, make sure to post your items in here!

Expected behavior

I expect the Item’s texture to be loaded in the thumbnail

16 Likes

These two are working fine for me:


This one is not:

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Unfortuantely, the 2D View for all of the above is broken, including the 2 that work in 3D View
Hopefully this gets fixed before the whole “new items” page looks grey lol

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Ah, yep. Seems like they’re generating the thumbnails before the textures pass moderation, leading to this behavior

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Oh that’s kind of strange. I had my texture approved before that. I thought this might have something to do with the new way decals & meshes work. Expanded Sharing for Assets
Would love to see them actually be able to patch accessory stealing if that’s what they’re working on :thinking:

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A majority of item(s) uploaded in the past 2-3 days, even if not shown with a grey thumbnail, aren’t loading on profiles or ingame either. Hoping this is automatically fixed, this is frequently happening to recently uploaded items.

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Affected by this. Had to completely abandon this item due to Roblox’s glitched upload.

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I paid 1,000 advance publishing fee for three separate wings I uploaded (paid 750 robux each) and after I paid all this robux doing the same avatar accessory fitting tool and doing the usual procedures, I have uploaded three UGC items which acts abnormal.

Abnormal??? My wings are showing GRAY, yes all gray. Past uploads on the Roblox marketplace, the wings never looked gray.

The last three I published using Roblox Studio, using the same procedure for upload, accessory fitting tool and everything, the wings have textures as the screenshots prove, but yet some are seeing the wings looking pure gray, no textures.

When I wear my wings, they show texture, when somebody else sees it or buys it then it shows all gray wings with no texture.

You see the catalog items, the three wings at issue are not gray wings.
The Bee Wings, the Outer Space Wings, and the Roses wings.

See how it looks all gray but in the thumbnails in the Roblox Marketplace the wings are not all gray. This is a bug, a glitch, proven by the screenshots.

Please fix the bug, glitches since I paid a lot of robux for this. If the wings look gray then nobody is going to want to buy the wings so I will never get an advance publishing rebate because nobody wants to buy gray wings which are supposed to have a texture.

My mom who tried on my wings before buying them saw that they were gray wings, and are not supposed to be gray wings.

Expected behavior

The wings should be showing their textures as shown in the capture images when it was published by and through Roblox Studio.

The preview photos and even my UGC stores in my experience show the wings not looking gray. Yet people like my mother on Roblox wants to buy my wings but sees that they are gray, pure gray with no textures. This has never happened before and I done the same procedure for accessory fitting tool and uploading to Roblox and paying the 750 fee. I did the same procedures for my other wings and they do not look gray.

They are not supposed to look all gray, they are supposed to use the texture when it was approved by AI moderation and on the marketplace.

This is a bug, and I know it’s a bug because of the differences in the wings showing up for me, showing up on my alt account but then the wings look gray for my mom who uses Roblox.

This is a weird bug.

See they look good for my avatar and don’t look all gray. Yet when my mom opens up Roblox App and tries the wings on, they look all gray. This has never happened previously.

The corrupt Roblox Moderators are trying to cover up this issue, I will not let them cover it up. I paid a lot of robux for this. I will file a lawsuit against Roblox if they don’t fix this bug.

Look I am angry because the moderator closed my thread acting like there is no issue. This is a real bug and somebody needs to fix this, I put work into this stuff, the unique textures. I hate doing a lot of work for it to be bugged/glitched.

Please fix this, I beg you to fix this. I know there is good people working at Roblox, please good people who work there, please fix this bug.

3 Likes

I think everyone here understands these are two seperate issues. (or the same, albeit different outcomes.) I wouldn’t worry, staff are currently reviewing this issue and once it’s fixed every item affected should automatically be corrected.

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Thank you, Im sorry if I am a little frustrated. I hope this gets fixed.

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I also noticed that this bug affects some very, very old bundles too, so it’s not even an issue specific to recently uploaded items. Check out the bundles below — their textures don’t show up in the 3D preview:

https://www.roblox.com/bundles/1916/Trolling
https://www.roblox.com/bundles/1898/REACTION-FACE
https://www.roblox.com/bundles/3111/Zombie

You’ll see that their images do exist; it’s just that there’s a problem switching between 3D and 2D previews, which is odd. Also, the textures don’t show up in the thumbnails. I think this might be related to the issue.


If you’ve ever submitted UGC for review on Roblox, you’d know that all images have to pass moderation first — otherwise, the validation fails and you can’t submit them for review at all. So the images actually get approved way earlier.

2 Likes

I have a very similar issue to this that I posted about, however my thread got closed down and linked to here so I’m assuming this was the appropriate place to post about it. (Please correct me if I’m wrong I don’t use the dev-forums very frequently.)

I uploaded a new UGC item yesterday and the thumbnail is fine, however the texture is missing on profile pictures, in the avatar editor and in saved outfit slots:

On top of this the item also occasionally dissapears in game even though the item is equipped:

Direct link: Adventuress hairstyle 4 braids red to cyan drag - Roblox

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Still waiting for Roblox to reply… been almost four days since this started n it’s still affecting items

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This also happens to the item I’ve mentioned above, refuses to load in games randomly.

Absolutely killed the item, gave up and reuploaded it a few hours later making sure the texture has been approved by moderation for a few hours.

Even though the re-upload seems to be fine, it won’t show up 2d previews sometimes.

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Hi guys - sorry for the late response. We fixed the root cause and are in the process of fixing all thumbnails affected during this period, but bear with us - it might take a day or two for all thumbnails to look correct again.

In the meantime - if there are any specific catalog items you would like to be fixed, list them here and I can manually try and reupload for y’all

11 Likes

Thank you. Confirmation that staff are currently working on this gives me hope. If you could fix this heads thumbnail and appearance that’d be nice; Abstract Smirk

Also all the other items reported in this thread which still seem to be broken;
https://www.roblox.com/catalog/91468561931594/Adventuress-hairstyle-4-braids-red-to-cyan-drag
https://www.roblox.com/bundles/1898/REACTION-FACE
https://www.roblox.com/bundles/3111/Zombie
https://www.roblox.com/bundles/265145757551155/Retired

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Thank you so much for your help!


My item seems to be restored!

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The bundles I linked are fixed on my end, so you can check again.

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Yes, both REACTION FACE and Zombie seem to be fixed.

Not sure if this issue is still related but somebody pointed out to me that 3d view is now broken :thinking:

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