UGC Accessories Getting Stuck in Moderation

Hi @xi_youyou @PseudoRNG3816 I have encountered this issue again and my recently uploaded accessory is stuck on moderation for more than 24h again. Can you please refund me for this upload? Thanks.

Accessory stuck on moderation:
Asset ID: 85166403796625
Asset URL: Catalog - Roblox

1 Like

For the admins: a refund isn’t necessary.

Roblox’s UGC Moderation team is already aware of this, and if you submit an appeal for this item and it gets approved, they’ll remove the item and restore it within a few days. It’s like they’re taking it out of pending status and making it available again.

Go to Roblox Support, select ‘Moderation > I was wrongly moderated for an asset I created,’ put the item’s ID in the ‘Asset ID’ field, and in the description, mention that this item has been stuck in pending review for days. Ask them to review it and restore it on the platform. As I mentioned, the item will be deleted and then re-available on Roblox a few days later.


I’ve encountered the same issue with 2 of my ugc items. It’s been about 23-24 hours since i submitted these accessories. Why is this issue occuring?
To my understanding the moderation is fully automated now, so it shouldn’t rely whenever staff are or not in the office, shouldn’t these accessories get approved?

I don’t want to spend another 1500 robux for something that isn’t my fauly, so could you please take a look into this issue again?

item ids with the issue:
114840737502846
102560893219487