My UGC access has been revoked because of a false ban. I decided to make an alt account, which met all the requirements. However, that account has also had its access removed immediately after I created it. Is this an IP ban?
There is a bug with roblox support so I can’t appeal the banned item due to a faulty captcha.
Please take a screenshot of the ban message. Also try clearing cookies and try using incognito mode to make the appeal.
What web browser you using?
This is the ban message:
Even if I sent the support ticket, I don’t know if they would be willing to give my UGC access back. Similar things have happened before and it’s usually difficult to communicate with Roblox support. I used both Brave and Chrome. It is a problem with FunCaptcha where it randomly makes you turn the image and submits it randomly.
I wonder if Roblox bans all accounts with the same ID or IP bans you. If they track you by ID, that has to be illegal right? They claim to delete all data of your ID.
I doubt that. Looking at your ban it isn’t IP related or ID related. It seems you got a false ban for one day. I don’t think your ugc access has been removed as it doesn’t mention that. If I was you I would wait the one day as Roblox support would take longer than a day to get your account unbanned.
What device are you using as I don’t know why capcha isn’t working right for you?
Roblox says otherwise. This account literally has no association to any ugc and just got premium + id verified.
This is really weird as that means there’s no reason Roblox would revoke my avatar item creation from this account.
I would try contacting Roblox support about this. As they could provide with more information and maybe be able to get your access back.
They just provide useless information saying that they can’t help.
Also, the root cause of this is false DMCA, which I’ve made a post about:
Sadly your only other option is to send a counter notice which does suck as now you have to take it legally and hope they don’t take this false dmca to court.
I’ve just been hit with the same issue. My UGC uploading account @EllisTheamazinghero received a 1 day ban for the exact same reason as you and now I’m being met with the “item creation has been revoked” message. The ban on the account by the way was a false ban so this is hitting me hard.
DMCA Agents are also difficult to work with and won’t explain why they are rejecting my counter notice.
Sorry for the necro-reply but I am having the same issue but for a non-DMCA reason. I’ve contacted Roblox Support and at first, they said the item will be reinstated in 3 business days but here’s the kicker, a new support agent replied to my ticket basically undoing what the last agent did and then told me I won’t receive any further assistance. The fact that this is still an issue and harms innocent creators is actually very disheartening. Hopefully situations like this can be resolved and not happen to others going forward.
I don’t like the support for DMCA claims either. In my case I did infringe 3 times, I was just not aware of the consequences as almost everyone on roblox is infringing copyright at this point. I uploaded an Avatar Aang outfit (2D clothing) got my first strike, than put everything from avatar offsale. got my second strike on the avatar Aang outfit that is already offsale. Than I got a DMCA strike cause I remade the creaking from minecraft. I am trying to get the second claim removed as I did take it offsale right after my second strike. but it seems they just ignore me.
Well, it’s because you actually broke a rule in this instance, my suggestion would be to read the DMCA notice in your inbox and follow the steps included to be enrolled in the remediation program, which allows you to remove copyright strikes after a time period of not receiving any new strikes. As long as you do that within 10 days of the copyright strike, things should work out fine.
Example Screenshot from my alt’s inbox:
Correct, since UGC only rolled out last summer the rules were definitely not clear to me, If I had a short term ban on my second strike and not a warning it wouldve been different cause these warnings happened to me before for other reasons that were not always justified as well. I wish they would just be more open for context so I can explain them why this happened, and that I am not a repeat infringer even if their rigid policy says so.
