Hi there, recently I released a bundle to my community after a long wait and plenty of testing, to ensure it was flawless and working correctly.
Furthermore, I was wearing the bundle myself for around a week while doing testing on the platform making sure it all works correctly. However, when I finally published the bundle on sale and many users bought it there was a glaring issue. When they would equip the bundle, the torso would not equip or display in their inventory, and would say it is unavailable. Sometimes the bundle would equip for them visually after clicking the entire bundle, then when they back out of the avatar editor or refresh the torso would remove again saying it is unavailable, while also not showing in their inventory.
(Above image shows the issue of the torso displaying as unavailable)
This issue was particularly strange as the torso was in fact successful in being uploaded, and I could already wear and and still can myself. Just users that purchase the item were not receiving the torso and could not equip it.
I believe this is likely an error with the publishing process, as I uploaded the EXACT same bundle again, with the same meshes etc completely untouched and not reimported into Studio, quite literally the exact same model, and it worked flawlessly and users that purchased were able to receive their torso.
I was hoping this bug could be fixed and users could be given what they have purchased.
Here is the link to the bundle that users are not receiving the torso for, it is offsale of course as I do not wish to scam my community/give them an unusable/incomplete item : Sonic Template - Roblox
But I can put it on sale briefly for testing if necessary.
Many thanks,
Monopoly
