UGC Creators terminated due to Avatar Auto Setup

This report is being filed on behalf on several affected UGC creators, including @spotdog23, @vareyz and @aviuus.
I believe this is an automated moderation oversight which puts bundle creators at unnecessary risk.

Whenever you use the Auto Rig feature in Studio, it will upload the mesh Roblox rigs to the toolbox as well, which would then be scanned by the automated moderation system.

There’s a delay from when you get a warning from your rig being in violation of TOS, so like 10+ bans can stack up on the meshes you rig without you realizing until they all hit you at once and terminate your account due to the ban stack, in place of a warning as intended.

Every single auto rig uploaded was the exact same, with the majority of ban appeals being accepted, yet their accounts remain terminated. This in effect means that consequences from the assets being appealed aren’t even being reverted either.

All bans initially were labeled as “Sexual Content”, despite having required modesty, which reflects on the change made on the ban reason, from “Sexual Content” to “Misusing Roblox Systems”.
1736463223

Due to the sensitive nature of the information included, more relevant information will be shared through private content in order to provide more insight into the moderation actions, along with their respective IDs. Thank you for your time.

Expected behavior

This type of infraction only leads to a warning or temporary suspension.

Automated moderation actions shouldn’t be given in a way which turn several warnings into a complete account termination.
The only reason this occurs is due to the continuous and repeated nature in which these infractions are being handed out.

A private message is associated with this bug report

11 Likes

Hey @Bloxec,

Thank you for reporting this issue. I’m sorry that many of you are going through this headache while using Auto-Setup :frowning:

We are working to update the automated moderation system to support this use case. In the meantime, I would appreciate if those involved could DM me with their account information so that I can help reinstate them.

Sincerely,
HaloArbiter_101

2 Likes

UPDATE: The accounts have been restored. Thank you!

You should be able to just DM them a list of usernames yourself. They’re able to validate that users you send them were in fact banned as a result of this bug, so that should work

2 Likes

Hey, slightly off topic here, but could you make automated moderation not be able to terminate accounts? This is absurd. Especially if appeals are also handled by AI, that then mistakenly gets them denied.