Unable to delete group role with no people ranked that role

Hello, we’re currently having a few problems deleting a role that has 0 people ranked inside of. It currently shows that there’s 29 people ranked that role; it even states this in the group role list and when you try to delete the role. But this is not the case. 0 people are ranked inside the role.

This happpened when we began to rank over 16,000 people from this role to a lower role because we wanted to delete the role which is now glitched. I used TinyTask, and automated mouse logger to spam repeat this action overnight, it was ranking about 1 person per second and stopped after 16,000 seconds which was enough to rank everybody in the group down.

The role from the configre group members page:


The role from the group about page:


The role from the configure group roles page:

We cannot in any way remove this role, we have tried to rank 29 people to this rank and then unrank them but that only added 29 more to the number of people inside the role and didn’t work.

Group Link: Ocean Games: Roleplay - Roblox
Role ID we’re aiming to delete: 17

We’ve filled a ticket into our internal database for this issue, and will come back with a reply as soon as we have updates.

Thanks for the report!

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Following up!

The issue should be resolved now!
There was some incorrect data for this group, but we managed to fix it and the group should not be visible anymore.
Can you confirm it @Zivao ?

Thank you!

2 Likes

I can confirm the role has now been removed. Thank you for investigating this and helping us resolve it! :slight_smile:

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