There is an issue where the displayed total member count for certain group roles is incorrect. This leads to complications such as being unable to delete roles even after removing all ranked users, due to Roblox detecting ‘ghost’ users. This bug has been observed in the following groups:
This issue was previously reported, and affected groups had their data manually corrected by engineers. However, the root cause of the incorrect member count needs to be addressed to prevent future occurrences as this has been an issue for years now. A quick fix where an engineer manually fixes up the corrupted data would also be appreciated.
Steps to Reproduce:
Navigate to the group page.
View the roles and their respective member counts.
Compare the displayed member counts with the actual number of members in each role.
I’m not sure how this could happen in the first place, but I suspect it could be reproduced when lots of people are ranked simultaneously/in a short period of time, or otherwise, maybe deleted/banned users aren’t being shown in the member list but are still recorded in the total count? Not sure.
@Focia19 Hey! I think this bug might have slipped through the cracks as I haven’t had a response from you guys about it being filed internally, nor one from an engineer.
Are you able to go through the same process you did here to correct the affected groups’ data, and also file it internally for review? Would be much appreciated.
Confirming this issue has been resolved for the affected groups, thank you. I hope further safeguards are put in place to prevent this from happening again.
I can confirm that this bug is still a issue even after it’s been marked as fixed. This has happened to a couple of groups that I’m a part of. In these cases, the bug occurred due to multiple people getting ranked to different roles at the same time across the group ether from manually ranking people or using automated methods.
