Unable to payout group funds

I am unable to payout group funds in my group. This happens in-app, & on web on pc & iOS.


Expected behavior

I should be able to payout robux

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Are you viewing the right group on creator hub? Also scroll up, it appears that you have scrolled down looking at the scroll bar on creator dashboard

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Also, look at this post for more details: Unable to Use Group Payouts

There is a staff message at the bottom of that topic

normally theres a payout option there

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Are you still encountering an issue?

Sorry for the late reply, this issue happens occasionally, not not every time

I experienced it yesterday also.

I see, it sounds like this is a transient error. You’re able to access the page, but the payout button is missing?

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Correct.

(Sorry for another late reply, never got a notification lol)

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Gotcha. If you can capture your browser’s network tab next time this happens, that’d be helpful for us to track down exactly what’s going wrong

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Should I capture it on PC?

||limit||

Yeah, it’d have to be on a computer

I don’t seem to be getting this issue anymore

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Okay, in that case I’ll be closing this thread out. If it pops up again feel free to open up another report :slight_smile:

1 Like