Uploading .TGA file crashes website

Reproduction Steps
In the develop page, under decals, attempt to upload an image of .TGA format. Then, click “Upload”

Expected Behavior
I expect the image to upload normally and without a crash.

Actual Behavior
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The website embeds itself into the upload area for a moment, and then you see a “bad request” page.

Workaround
There are no workarounds. In fact, attempting to press “back” on the error page will reproduce the issue instantly.

Issue Area: Roblox Website
Page URL: Create - Roblox
Impact: High
Frequency: Constantly

8 Likes

I am not replicating the crashing part of this bug, however I do get a message claiming the file failed to upload.

In the meantime, I suggest using an application like this:

2 Likes

Conversion isn’t a problem because I use GIMP, which can export any image format. My goal here was to export with TGA instead of PNG to attempt to fix another issue.

3 Likes

Well this isn’t really a bug… why you may ask?
Well .TGA files aren’t supported, so it’s just a different way of saying it isn’t supported or it couldn’t handle it. Stick with PNG, JPG, or JPEG I think it’s called.

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It’s a bug because it should gracefully handle the error and tell you that .tga is not accepted. There is no clear indication to the user. This is the bug.

4 Likes

Actually… they are supposed to be.

image

Out of the four file formats requested (.png, .tga, .jpg, .bmp), only .tga crashes the site.

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It’s alright! And yes, it is still happening.

When I go to upload audio/decal, I have only 2 options that work, those are the 2, Any fails to upload (gets declined/privates afterwards) so I said in my post that this was a theory, but it’s highly possible.

You said nothing about it being a theory. I would go as far as to say it’s extremely unprobeable, and going back to the original topic, this is a bug, not a feature.

I do remember .tga working before, not sure what they’ve changed to break it.

1 Like

Hi everyone!

We’ve filed a ticket to our internal database, and we’ll follow up when we have an update for you.

Thanks for the report!

2 Likes

Has there been any update to this? Still seeing this issue on 5/13/22. This is a blocker for me at the moment. Thank you.

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Our engineers are still working on it, I don’t have any updates at the moment, unfortunately.
But as a workaround for now, you can convert the file to a PNG with the same transparency, and it should work.

Will come back with a reply as soon as I have news, thanks for your patience!

2 Likes

I have had the same issue [receiving the 400 bad request page] while uploading .pngs for months.

Been seeing this issue as well, for months. Whenever I run into this, I just go back to the Create page [hitting it at the top of the screen] and then continuing to re-upload the object. Sometimes it takes 3-4 times uploading to finally get it through.

Thought maybe it was an issue with file sizes [PNG & TGA are bigger than JPG & GIF], however even when I just tested a 28 kb TGA causes it to reliably 400 error.

1 Like

This is causing major blockers for me recently as well, since we can’t upload TGA files in Studio either, as of 5/18/22. Issue has been ongoing since at least 5/07/22

1 Like