Upon creating group, was not a member; after joining group, am listed as owner, but without owner rank

Bug Reports Roblox Application and Website Bugs
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#1

Created this group last night. Waited 24 hours to see if whatever the issue was would resolve itself.

I created the group following the usual steps. Upon creating the group, I received a message stating an unknown error had occurred. I tried to create the group again, but Roblox stated the group name already existed. I then searched the group name, and found the above group - it is the group I created, with the logo I uploaded, not a pre-existing group - and clicked “join”.

After joining, I am listed as the group owner - “By jackjenningsdev” - but I am at the Member rank, and do not have any ability to manage the group, access group admin, etc…

11 Likes
Group Ownership Glitch
Group displaying owner while none in role
#2

Hey @jackjenningsdev, I can confirm this is an issue, as I experienced exactly the same problem two days ago. Roblox Support has proved useless in assisting me with resolving this bug so if you find a solution please let me know.

4 Likes
#3

To add to this, I joined both of your groups and I am locked inside and can not leave.

4 Likes
#4

Yeah, that’s weird - I literally can’t leave the group. No error message, just a blank red box when I try to do so.

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5 Likes
#5

The only solution I’ve seen to fix this ownership bug so far (and mind you, it was posted on a roblox help reddit forum, so take it with a grain of salt) is to contact Roblox Support and hope that you talk to an actual representative who is capable of granting ownership to your account. I, however, have been unable to get a response that even acknowledges the issue at hand with most agents just giving me the copy-and-paste slop that has come to be a staple of Roblox Support. It’s very frustrating.

2 Likes
#6

Even then, would it fix my own issue now of being imprisoned in 2 random groups, with no clear way of freedom?

3 Likes
#7

That’s a good question. I guess we’ll have to wait and see.

2 Likes
#8

Same problem here. Been in contact with “support” via email for MONTHS, with multiple tickets – no resolution.

My previous bug report has been ignored as well.

2 Likes
#9

We sincerely understand your desire to see this issue resolved, and we want to reassure you that our engineers are fully aware of and working to fix this issue as quickly as possible, while being sure to avoid any unintended issues as the fix is released.

Does this ring a bell? :joy:. It really is so frustrating. I have been getting this response since August. It feels like I’ve been emailling ChatGPT.

3 Likes
#10

Seems to be the same problem as I can’t leave the group at all. Do you think you could kick me from your group?

1 Like
#11

Unfortunately not, I don’t have any permissions at all.

1 Like
#12

I hope all three of you guys get your groups fixed. Especially now that I also have a stake in it.

3 Likes
#13

I encountered the same issue and just emailed support about it. I created a Roblox group, but an error occurred, making it seem like the group wasn’t created. When I tried again, it said the name was taken. It turns out the group was created without an owner, and my Robux wasn’t deducted. Now, it shows me as the owner, but I can’t access the group settings.

4 Likes
#14

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3 Likes
#15

Update roblox support wont help.

3 Likes
#16

Yours appears to be fixed now, the Cheapsake group is still broken.

3 Likes
#17

I am also facing the same problem as you.

I created a group called Rising Wind Community, and It did not give me the owner role. As a matter of fact the owner role is completely missing, and it set me as a member of my own group.

2 Likes
#18

Thanks! Didn’t even notice until I saw this :smiley:.

2 Likes
#19

Hello @jackjenningsdev, can you confirm if your group is working properly now?

2 Likes
#20

Hi,

I am ranked as owner now, but still do not have access to “Configure Group”.

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1 Like