Sales for UGC Items are inaccurately reported and not updated via the Roblox Economy API. If a creator had 10,000 sales on an item yesterday, it would continue to display as 10,000 sales today via the Economy API, even though they received more sales since yesterday.
Due to the fact the API is not accurately displaying the sales amount, this has broken the best-selling sort on the marketplace, leading to inaccurate filter results. That issue then stems itself into the algorithm because it inaccurately believes an item being recommended is getting no sales after the recommendation and leads to an inorganic drop of revenue for creators.
Further issues caused by the API sales reporting being inaccurate include CSV packages (sales of goods) providing information that is not updated, leading to confusion in the flow of sales.
It is also important to note that sales reporting is being extensively delayed. Below is an image of sales for 2:11 pm at the latest; meanwhile, it’s 2:40 pm (I usually average multiple sales per minute). Some transactions are also not displaying/loading the player’s name/profile picture.
Our team has addressed the issue and the service is recovering, but it will take time until full recovery is reached. Until then, you might still experience this issue. Please note, this is a reporting problem and no Robux are lost.