I just launched a new update for my game and watched this appear in my feed:
Here’s the problem: “Base Radio” is a gamepass. Under normal conditions, a gamepass can only be purchased once. it is possible to purchase a gamepass again if you delete it from your Roblox inventory, but this user purchased the gamepass twice in incredibly quick succession.
There are many purchases in my game and my group feed is spammed by free model purchases. Both of this user’s transactions likely happened within 10 seconds of each other, ruling out the possibility of the user intentionally purchasing it twice.
This leads me to ask, did this user just lose 200 robux? I have gotten countless messages, as I’m sure other developers have, of users purchasing passes and not actually receiving them (and losing their robux). There’s not much we can do as developers in this scenario, as gamepasses are handled by Roblox. But I’ve gotten too many of these PM’s (some quite angry, accusing me of being a scammer because they did not receive their gamepass) to rule out the idea of a serious bug being the potential cause of these messages.
I don’t really have much to add, besides requesting that an engineer take a look at this specific transaction to see what happened. Hopefully this was just a website bug and the poor user wasn’t actually charged twice.
Edit: the user has messages turned off, so I wasn’t able to message them. However, I found this on their profile:
The gamepass costs 200 robux. I’m officially pulling out the [ROBLOXCRITICAL] tag. If I stumbled onto this by chance when looking at my feed, then it must be happening to other users as well.
Edit 2: and I am now officially putting away the critical tag. I have since found another example of a double spend, which suggests that this issue warrants urgent investigation regardless