Users kicked out of the game after a teleport with message "Same account launched experience from different device" (Error code 273)

[homermafia1]

When users are teleported to a place, there is a chance they will get kicked out with the message “Same account launched experience from different device” (Error code 273).

Examples of users having the problem:

I have a multi-place game, that is very reliant on teleport between places, as the start place is just a main menu, and users are teleported to whichever place they want.
I started to get reports of this problem today, at around 4 AM GMT. Though, I suspect the problem has started to happen around April 28th, as it is the date from which ratings to my game have started to deteriorate without any update to my game since a month:

Link to the game: Survive and Kill the Killers in Area 51 !!! - Roblox

This problem was very frequent in the past as shown here:

Users Being Disconnected From Game - "Error Code: 273"

A player will join a game and almost immediately receive a ‘disconnected’ warning with the description being something along the lines of “Disconnected from game, possibly due to game joined from another device.” User hunterthegreat27 shared this screenshot with me (as I have been unable to get my own at the time of this message) [unknown] I have confirmed with most of the reports I am seeing that they know for a fact that they are not logged in anywhere else. I experienced the issue myself …

TeleportService Kicking Players from Game (Error Code 273)

Ok, I am bumping this thread because it is getting really important in my game. Players are in a main menu where they can choose what game mode to play and teleport to it. Often, just after the players are teleported, they are prompted with this message, and it takes a few tries before it actually works. It is extremely annoying for players to wait in a lobby, and that, at the end, they get kicked when the game starts. I have received many complaints already. [bug] Here is a video below where…

Randomly disconnecting from games because "Same account launched from different device"

I am experiecing this problem. The issue seems to be because roblox is not closing down properly, even if the X button is pressed, for some reason the roblox client seems to still be running in the background as shown in the image below on task manager. Which then causes same account launched issue. I can even still hear the sounds from the game I left. [image]

Expected behavior

I expect the teleport to succeed, and the user can play the game immediately.

[maitiothmane]

Bump on this. This has been happening on both of my games, one of them is a dungeon system and makes players lose dungeon tickets. This needs to be fixed urgently.

[Focia19]

This is just an acknowledgment announcement!

We’ve filed a ticket into our internal database for this issue, and will come back as soon as we have updates!

Thanks for flagging!