Voice chat moderation : Moderation reason needs to be given when banned from voice chat

please sue these guys bro :sob: they cant be getting away with this cuh its not even just vc anymore

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As someone who has been falsely permanently suspended from VC on their main account, I fully agree with this thread.

I still have no clue why I got permanently banned, despite the fact I asked Roblox support for answers, and even tried appealing it several times under the premise there is no evidence presented to support a permanent suspension of my VC.

I’ve tried contacting people I know at Roblox but seem to be unable to give me my VC back, it’s honestly disgusting that a developer of my credibility can just be mass reported and then be suspended from a feature that I use to socialize.

I’m neurodivergent, and the condition I have results in issues with socialization.
I find that voice chat has helped me find more confidence to talk to people new, and Roblox has taken that away from me for literally no reason (or a stupid one at that, I literally don’t even know why).

I need my VC to be reinstated, but nobody is actually able to do anything to help me, nor is anyone willing to help me, it seems.

I’ve resorted to using a friend’s ID on a private alternate account to get access to VC again, and I am in constant fear that, that account, too, will get falsely suspended.
It’s already happened on there a few times now.

Roblox also doesn’t seem to take context into consideration, for example, I was recently conversing with an LGBT friend of mine who I won’t name or mention what part of the community they are in for privacy reasons, but essentially we both reclaim the “F” and “T” slurs with each other consensually, and she has recently been suspended and banned after having that conversation with me the other day.

Roblox needs to relax their petty moderation on VC and bring it back to how it was when only top developers had access to it.

TLDR;
Roblox VC is trash, and I’m now having to just resort to asking people to add me on Discord instead, which takes time and effort.

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Same here. I had to make an entire group and server that partially stemmed from this reason. It doesn’t make it any easier for my mobile-only friends to communicate with me too due to performance limitations.

Sadly, at least for now, that’s one of the only things any of us can do. Completely toggle off VC and use other sources for communication. Hopefully, it won’t have to be this way forever, but who knows at this point.

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By the way, I found the problem. If people report you, you get automatically banned without any validation to the reports. And no one is actually looking at getting this fixed.

This is a flawed way to handle reports as people who don’t like someone can get someone banned fairly easily. It doesn’t help how people often report someone immediately because of their appearance.

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Yeah I can confirm this. There is no review, reports result in instant bans with no possibility of appeals. It’s a messed up system and Roblox refuses to do anything about it.

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I received a one-day suspension of my voice chat for no reason. I only uttered TWO words total through the voice chat, those being:
“ENOUGH!” (I said it angrily as somebody was annoying me)
“GO.” (Someone would not stop following me)
That was it. No profanity or anything.

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(This is because the voice chat moderation system is managed by a bot)

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@OneEDM

I personally believe that roblox moderation is not all that bad. Yes it does have its ups and downs but it is truly better then multiple companies.

I was playing ER:LC the other day and I came across people using very racial slurs (terms) against me. (Note: I am not someone who gets offended by these terms), but I just reported them. Not even 30 seconds after I reported the players they were banned off the platform.

While Roblox moderation is not the worst, I have been banned falsely once for scamming, but I was luckily able to appeal it and it got accepted. I think its just truly the way that people talk to the admins and what the offense was.

Following to what I was saying, I also provided screenshots, the asset ID of the item, the name of it, and explained what it was for to hopefully get the admin to understand the purpose of the item.

Overall I haven’t had an issue with voice chat moderation, but it does show that it can be appealed and that people are there :slight_smile:

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Yes, but this does not mean that your entire statement is true. As you can see here from multiple users and on multiple other threads, others have faced similar punishment without the ability to either appeal or know accurately what their violation was.

If only that was actually true…

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This topic is about voice chat moderation and the relevant appeals process.

Sharing your anecdotal story that has nothing to do with voice chat is irrelevant and doesn’t prove anything.

What you believe about Roblox’s moderation doesn’t matter- the facts do.

I invite you to name multiple companies.

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Yeah, it’s surprisingly easy to get banned from VC. I figured this out myself after (I believe) someone mass reported me, even though I wasn’t doing anything bad. If Roblox just added a reason for bans and the ability to easily appeal them then it wouldn’t be so bad, but they haven’t added either, which means I’m honestly just not gonna use it until they can find some way to fix this

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Personally, I believe that these cases are a result of a lack of communication between Roblox and their moderation teams. I believe that Roblox is not sending the required information (e.g. brief snippets of voice chat recordings, chat messages around that time) for moderators to provide a proper verdict. As a result of this, Roblox moderators likely just read the reason provided by the reporter and create a verdict (usually a few days’ ban as we have seen recently) based solely on said reason.

Again, this is purely just speculation but this might be something worth considering.

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I…I’m dead. This is so true in the most nicest way possible. I have gotten suspended 4 times and the most recent a 2 week suspension AND a 1 day ban for playing Fleetwood Mac like what…

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I can already imagine how they’re helping:
Here, take this free ugly hat for your Roblox Avatar

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lol that wouldn’t suprise me, ngl

The mass reporting is really really bad, my friend got banned from Roblox for 7 days for just barely saying anything in voice chat :S not even VC banned, account banned.

And it appears she got reported nearly 50 times, if not more.
image

Roblox needs to stop relying on AI for handling reports.

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I had been warned and had my VC suspended for 3 days. With the reason, “Abusive Language” with no information pertaining to the violation or suspension duration (Other than the time). (Shown below)


Translation (Learning Japanese, sorry):
Reviewed: 7/24/2023 12:37:16 PM (CT)
Moderator’s Note: Roblox does not allow abusive language or abusive language.
Reason: Abusive Language
Violation Item: Voice Chat Conversation on MIC UP :loud_sound: at 9:16 AM (CT) on 7/24/2023

After I had being unsuspended, I followed the rules (That I know of) even more than I did before, to get suspended even faster than before. And as usual no information was provided.

This is not only happening to me, but also to my friends.

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Vc bans really need reasoning behind them, also the support for getting them appeal isnt great.

image

i was banned for a day and vc suspended for a week. i tried to appeal it and they only got back to me 16 days after the appeal.

Now im not sure if this is just roblox support being slow currently but usually i get responses within a few days for other reasons, but any sort of “vc appeal” seems to take a real long time

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They also got back to me in 16 days. Which means, I was already unsuspended by the time they were sending the email.

Here’s what they sent.
image

The appeal was completely useless, they did not “restore” my spatial voice, it was ALREADY restored…

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Yeah on the off chance they do respond to the appeal while you are currently banned they just copy/paste some generic message about how you had “multiple violations to the community guidelines” without even stating what they are or actually considering an appeal.

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