What should I do if my account was hacked and all my robux were spent?

Help and Feedback Platform Usage Support
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#1

Hello everyone, I do not know where else to contact me, except for the forum, as the Roblox support service did not help me. My account was hacked (I did not provide any details and password for my account and did not tell anyone, I know that some tab extensions in chrome can hack your account if a tab with roblox is open)

I contacted Roblox Support, but I received this message:

Hello Iriska,

Thank you for contacting Roblox Customer Support.

We have reviewed your concern and we are able to understand that you are reaching out regarding your hack issue. However, to ensure the safety and security of all player accounts, we must verify ownership before discussing any account details.

Unfortunately, we don’t have enough information to verify ownership of this account. Without verification, we are unable to assist further with your request.

You always have the option to create a new account. If you choose to do so, we recommend adding and verifying your email address upon account creation, as this allows us to verify ownership and allows you to use the reset password feature.

We appreciate your understanding.

I also sent them a reply message in which I sent screenshots with proof that this is my account and I am sending an email to them, but they have not answered me yet and I do not know if they will answer me at all…

Proofs:

Screen1
Screen12356×612 212 KB

This group of these scammers, please send a report on them :pray:
Screen2
Screen21824×1334 263 KB

Screen3
Screen31230×204 29.3 KB

I also have a list of all the games where he spent, a chain of messages in the mail from roblox with an attempt to spend robux

I was also thinking of contacting the administrator of the forum or roblox and solving this problem, but I do not know how to do this.

if you have something to help me with, then don’t ignore this post :pray:

7 Likes
#2

This is why you ALWAYS verify an email with your Roblox accounts.

5 Likes
#3

What’s wrong with that? Tell me, maybe I do not know

2 Likes
#4

You didn’t verify with your email so roblox can’t verify that you own the account.

2 Likes
#5

My email has been confirmed, I do not know why they are responding to me like this.

3 Likes
#6

Oh, if that’s the case make sure to tell them that.

2 Likes
#7

the problem is that my email address has been confirmed and I even changed it to a new one, suddenly it will work, but they still tell me that it has not been confirmed. what should I do in this case?

2 Likes
#8

How do I prove that I am the owner???

2 Likes
#9

before the account was hacked, the mail was linked to the account.

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#10

Try emailing them regarding verification with previous verified email.

2 Likes
#11

then you must do what @TomPlays63 said.

i did test this on an old account. i linked a verified email to the account then changed it to another one as if i were hacked. then contacted them from the previous verified email and yes, they actually gave me access to the account by securing it with the previous verified email instead of the new linked one.

if you still have access to your previous verified email go to Roblox Support and contact them from that email, under Account Hacked or Can’t Log In > Account Hacked.

you’ll probably get access to it

wish you the best!

2 Likes
#12

Well, I’ll try to do it, I’ll keep you posted.

1 Like
#13

as you requested, I sent support requests via email, which was originally linked to the account, and here is their response:

Hello there,

*We are sorry but we are unable to provide you with any further information or response regarding this inquiry. *

Therefore, we encourage you to review the previous information sent to you as we have provided you with all that we can at this time.

Sincerely,
James
Customer Support

I’m a little at a loss what to do.……

1 Like
#14

Did you send it through Roblox Support or did you reply to their emails?

1 Like
#15

I sent them a new message, and also heard about the possibility of creating a new account and somehow confirming ownership of the current one, but this is not certain…

1 Like
#16

sorry but this doesn’t really answer the question… did you send it through Roblox Support or did you just reply to them directly via email??

2 Likes
#17

I sent them through the website (Roblox support service), and not directly, because they no longer accept messages directly.

This is an automated message to your email inquiry, please do not respond.

*IMPORTANT NOTE: We no longer support direct email inquiries to this email address. If you cannot find the answer to your inquiry with the below resources, ** YOU MUST RESUBMIT YOUR INQUIRY VIA OUR SUPPORT FORM HERE: www.roblox.com/support *. Further replies to this ticket will not be sent by our Roblox team.

You can check our help pages (https://roblox.com/help) and Creator Documentation (Documentation - Roblox Creator Hub) for answers to many common questions.

Please do not reply to this message. Replies to this message are not supported.

I’ve already checked

#18

Should I try contacting the roblox staff to help?

#19

I also read on “https://en.help.roblox.com/hc/en-us/articles/203313390-My-account-was-hacked-What-do-I-do” we have 30 days after the compromise so that roblox can recover lost items or robux

1 Like
#20

weird, they don’t usually reply with this when you submit a new ticket.

i’m not sure what else we can do

send in another ticket and see how it goes. make sure it’s under Account Hacked or Can’t Log In > Account Hacked

you can but most of them will either ignore you or tell you that they can’t do anything about it

let’s just first do our best with roblox support

2 Likes