The wording of this email is absolutely maddening.
“No strike or moderation should be applied to your account as a result of this request”
Not “No strike will be applied” , "No strike “SHOULD" be applied.” It still creates that aurora of uncertainty.
There’s still zero proof the copyright agent deletes anything requested by anyone who uploaded anything.
Something has to be done. Its unacceptable.
They spent a lot of money and a lot of research into making the worst copyright system possible.
Like, because of the word “should”, we can’t even sue them if they terminate our account. And, like you said, all the messages they send create an aurora of uncertainty, making us unable to really know what they’ll do or what they promised to do.
And by doing that, they of course protect themselves from being sued since they didn’t guarantee any commitment.
Hope this will change in the future.
The biggest problem with their support team and their ToS is that nothing is really promised in their messages, so there’s nothing we can do against them if they chose to moderate your account for no reason.
For instance, in the following message, you can see that everything they say is uncertain, making them protected from being sued or being contradicted. That’s definitely unfair and unacceptable, but there’s nothing we can really do.
So, for instance, we can see in this email that NOTHING is guaranteed, so they can basically do whatever they want:
Their legal policy was just made by clown lawyers so that they’re safe and no one can sue them. Doing that is just ashamed for such a big company.
Exactly.
It really makes one think if Roblox has a single shred of credibility. They’ll gladly aquiesce to requests by people who claim to have a copyright claim on any asset you made, remove it and give you a strike, but if you want to be pro-active and correct your own mistakes Roblox won’t help at all.
Creator Road Map Part 4
There’s supposed to be an update this year, announced way back in May of 2023, that we’ll get privacy for “all asset types”. Of course in typical Roblox fashion, they didn’t elaborate what “All asset types” even means.
Is Classic Clothing even classified by Roblox under the term “Asset” to fit that definition or is it something else?
It doesn’t even say when in 2024. Winter, Spring, Summer, Fall? Who knows?
Other updates gave a “Mid 2023” or “Late 2023”, but this “Privacy for all asset types” is an extremely vague 2024. Classic Clothing assets have existed since the very dawn of Roblox as a gaming platform and they’ve been dragging their heels for over a decade to implement some kind of system where uploaders can take some action on getting rid of clothing assets they don’t want on the platform anymore so they don’t need to worry about finding out Copyright exists or they can easily comply with updated rules without needing to worry.
This is a kind of thing where a Digital Bill of Rights would come in handy as the internet becomes increasingly more pervasive as time marches on.
Yep, the roblox moderation is just fraudulent right now…
Here is a mirroring post I made on the Improvements to DMCA System about an email I received from the Copyright Agent. I posted it here because I consider the issues linked, both the ability to archive clothing assets and reforming the DMCA system
I got this rather strange email that says,
What is even going on? Nothing makes sense.
I’m gonna bump this thread to say this is incredibly essential, especially since official documentation still incorrectly claims that copyright_agent@roblox.com is the correct place to contact for asset removal.
It’s incredibly saddening that they lie like this considering I genuinely believed them, thinking that email was a legitimate legal issue handler, but it turns out it’s just a redirect to the regular support form and by no means should be treated as an archival helper.
On top of that, any emails to said email will not be taken seriously, as any archival/removal requests sent there (that aren’t actual full on DMCA claims against someone else) will not get actioned on.
Source: About 8 months ago I sent in a wall of links of clothing assets I created, asking for them to be archived/removed (as previous takedown strikes have told me to archive my assets via these instructions Assets | Documentation - Roblox Creator Hub which are incorrect as this is not an option) and TO THIS DAY none of them have been archived nor outright removed.
On top of that, an asset in that list got me my third strike and it took almost 8 months straight of repeating myself pointing multiple support tickets to the original ticket, only to get 1 of 3 different interchangable lies in response:
After almost 8 months of pure suffering, I got unbanned - they outright refused to acknowledge any mistake on their end, told me it was “a one time exception” like they were showing me some sort of mercy as if it was my fault that they redirect their apparent legal matter handling email to the regular legally disabled “suppport” “team”
TL;DR - copyright_agent@roblox.com WILL NOT HELP WITH ARCHIVAL - THIS EMAIL IS A REDIRECT TO THE NORMAL SUPPORT TICKETS
This thread has been around for 4 years now.
It’s now up to the point where we can officially confirm without a hint of doubt that the Copyright Agent does not carry out requests for asset removal or honor promises protect anyone from any moderation or strikes for having made the requests in the first place.
We’ve all been investigating the mystery as to why the Copyright agent is slow, exploring options to delete assets, sharing our experiences, and now can confirm that the Roblox Copyright Agent brazenly lies and fools users into thinking they’ve done the right thing in sending requests to them for assets to be removed.
I vouch for this idea.
As a clothing designer myself. I and fellow designers are concerned that things we made in the past would soon come to bite us in the back.
We need archiving our clothing to exist so that us designers do not get into trouble and risk having our work fade away.
OMG IT WORKED
going to be watching this like a hawk to see if it really works…
will you keep us updated if any asset has actually been deleted?
Edit:
Hold on, which email did you use?
Edit #2:
Can confirm, something is definitely developing.
Listed items can no longer be found on the catalog.
I got a response as well! Only took 400 days!
They didn’t delete any of the “Image” assets I requested… however, for all of the clothing assets I requested, they simply just hid them from the Catalog. The assets still exist and can still be downloaded/worn, they just can’t be viewed on-site and redirect to the main Catalog page.
Not what I wanted, but at least nobody can find them now…?
Wow, would you look at that.
I’ve checked, and items haven’t been deleted on Creator Hub end but items don’t appear on the catalog.
Now, I don’t want to jump the gun, but can we be certain that the solution has been found?
Is the nightmare over? Where’s the catch? Nonetheless this is a major development
I also recieved this email, after literally over a year they finally acknowledged it.
The only problem is that all the assets in question STILL EXIST AND ARE STILL USABLE
NONE OF THE ASSETS ARE ARCHIVED - ALL “ARCHIVED” ASSETS WERE MERELY TAKEN OFFSALE, OR LEFT UNTOUCHED IF ALREADY OFFSALE
If any moderation does come from the apparent archived assets, I’d put money down that support would proceed to lie once again about “oh we don’t have any tickets” “oh these weren’t archived” etc etc and nothing would change.
NOTE: Assets can’t be put back on sale it seems.
Can we get Roblox staff into this thread to give an official statement on why they’re lying about such an important matter?
Caution is definitely fair considering our experiences so far.
Keep in mind that assets that have been “archived” are now dead links that lead to the default catalog page. People might be still be able to wear them when they edit their avatar, but if they click on the item in their inventory they won’t be able to even see the link.
Another thing that needs attention are items uploaded to groups that are no longer under ownership of the person(s) who uploaded them. Those items were ignored.
Not for me? A lot of the clothes I requested to be removed were uploaded by me in an old dead group that I no longer own. A few months after I sent the original email, I transferred ownership of the group to a random alt and left the group. And all of those clothes got hidden from the Catalog today. Maybe it worked for me since I still owned the group when I sent the email?
No email attached to that alt?
No completely abandoned groups?
The alt does have a verified email, but it’s not the same email as my main account.
No completely abandoned groups either (if you mean groups without an owner).
Yup, actually now another puzzle piece falls into place.
On March 11 I posted what seemed to me to be a bizarre email from the Copyright Agent that they couldn’t even verify me as the owner the very items I uploaded.
How is that possible?
Did my user name not appear under those items?
After today, now it makes sense that the key word here is “owner”.
Now it makes sense that email was a prelude to what happened today.
Items in groups that I do own got removed. Groups without an owner got ignored.
So how are they verifying ownership? The user that uploaded them or the inventory where that item is based, a group or a user.
Maybe ownership is defined by who owns the group now?
So it shows Roblox has been working on this for quite a while.
I would assume the person who uploaded the item.
Just a guess, but perhaps they first check the “creator” of the item. If the creator is a group, check the owner of the group. If owner exists, check if you’re the owner. If you aren’t, then check the original uploader of the item.
Maybe there’s been an oversight where if the owner of the group doesn’t exist then they won’t check further. Just throwing random things out there at this point.
