The biggest problem with their support team and their ToS is that nothing is really promised in their messages, so there’s nothing we can do against them if they chose to moderate your account for no reason.
For instance, in the following message, you can see that everything they say is uncertain, making them protected from being sued or being contradicted. That’s definitely unfair and unacceptable, but there’s nothing we can really do.
So, for instance, we can see in this email that NOTHING is guaranteed, so they can basically do whatever they want:
Instead of saying that they WILL complete our request, they say that they AIM TO complete it. Meaning that if they don’t, they legally just failed their goal, and we can’t do anything about it.
They also say that some content may take longer to remove, without giving a maximum delay. So by doing that, it legally means that they can proceed our request in 4B years when humanity will basically not exist anymore.
And moreover, they dare to say “no strike or moderation SHOULD be applied”. But it legally means that, if you receive a strike, then it was just a “mistake” but they will not remove it from your account. And once again, that level of uncertainty means nothing is guaranteed and promised.
And finally, they say that “they will assist us further” if our account gets a strike or a moderation action, instead of saying that they will help us getting the strike removed. So they will basically just say that you should have read the ToS bla bla bla we don’t care.
Their legal policy was just made by clown lawyers so that they’re safe and no one can sue them. Doing that is just ashamed for such a big company.
It really makes one think if Roblox has a single shred of credibility. They’ll gladly aquiesce to requests by people who claim to have a copyright claim on any asset you made, remove it and give you a strike, but if you want to be pro-active and correct your own mistakes Roblox won’t help at all.
Creator Road Map Part 4
There’s supposed to be an update this year, announced way back in May of 2023, that we’ll get privacy for “all asset types”. Of course in typical Roblox fashion, they didn’t elaborate what “All asset types” even means.
Is Classic Clothing even classified by Roblox under the term “Asset” to fit that definition or is it something else?
It doesn’t even say when in 2024. Winter, Spring, Summer, Fall? Who knows?
Other updates gave a “Mid 2023” or “Late 2023”, but this “Privacy for all asset types” is an extremely vague 2024. Classic Clothing assets have existed since the very dawn of Roblox as a gaming platform and they’ve been dragging their heels for over a decade to implement some kind of system where uploaders can take some action on getting rid of clothing assets they don’t want on the platform anymore so they don’t need to worry about finding out Copyright exists or they can easily comply with updated rules without needing to worry.
This is a kind of thing where a Digital Bill of Rights would come in handy as the internet becomes increasingly more pervasive as time marches on.
Here is a mirroring post I made on the Improvements to DMCA System about an email I received from the Copyright Agent. I posted it here because I consider the issues linked, both the ability to archive clothing assets and reforming the DMCA system
They couldn’t even verify that my account is the owner of the uploaded assets I want removed. (Ok, that’s really strange). I have no idea which items they’re referring to.
I’m gonna bump this thread to say this is incredibly essential, especially since official documentation still incorrectly claims that copyright_agent@roblox.com is the correct place to contact for asset removal.
It’s incredibly saddening that they lie like this considering I genuinely believed them, thinking that email was a legitimate legal issue handler, but it turns out it’s just a redirect to the regular support form and by no means should be treated as an archival helper.
On top of that, any emails to said email will not be taken seriously, as any archival/removal requests sent there (that aren’t actual full on DMCA claims against someone else) will not get actioned on.
Wall of text source for this claim
Source: About 8 months ago I sent in a wall of links of clothing assets I created, asking for them to be archived/removed (as previous takedown strikes have told me to archive my assets via these instructions Assets | Documentation - Roblox Creator Hub which are incorrect as this is not an option) and TO THIS DAY none of them have been archived nor outright removed.
On top of that, an asset in that list got me my third strike and it took almost 8 months straight of repeating myself pointing multiple support tickets to the original ticket, only to get 1 of 3 different interchangable lies in response:
The linked ticket does not exist/they cannot find the ticket - If true, why change the story multiple times
The striked assets are not in the list on the linked ticket - Ctrl+F on my own end says otherwise
The ticket had no asset removal requests in it - If so, then what was the ticket apparently about?
After almost 8 months of pure suffering, I got unbanned - they outright refused to acknowledge any mistake on their end, told me it was “a one time exception” like they were showing me some sort of mercy as if it was my fault that they redirect their apparent legal matter handling email to the regular legally disabled “suppport” “team”
TL;DR - copyright_agent@roblox.com WILL NOT HELP WITH ARCHIVAL - THIS EMAIL IS A REDIRECT TO THE NORMAL SUPPORT TICKETS
It’s now up to the point where we can officially confirm without a hint of doubt that the Copyright Agent does not carry out requests for asset removal or honor promises protect anyone from any moderation or strikes for having made the requests in the first place.
We’ve all been investigating the mystery as to why the Copyright agent is slow, exploring options to delete assets, sharing our experiences, and now can confirm that the Roblox Copyright Agent brazenly lies and fools users into thinking they’ve done the right thing in sending requests to them for assets to be removed.
They didn’t delete any of the “Image” assets I requested… however, for all of the clothing assets I requested, they simply just hid them from the Catalog. The assets still exist and can still be downloaded/worn, they just can’t be viewed on-site and redirect to the main Catalog page.
Not what I wanted, but at least nobody can find them now…?
I’ve checked, and items haven’t been deleted on Creator Hub end but items don’t appear on the catalog.
Now, I don’t want to jump the gun, but can we be certain that the solution has been found?
Is the nightmare over? Where’s the catch? Nonetheless this is a major development
PSA: Despite what the email claims, nothing was archived nor removed. Additionally, this likely does not mean any false punishments will be taken off permanent records.
I also recieved this email, after literally over a year they finally acknowledged it.
The only problem is that all the assets in question STILL EXIST AND ARE STILL USABLE NONE OF THE ASSETS ARE ARCHIVED - ALL “ARCHIVED” ASSETS WERE MERELY TAKEN OFFSALE, OR LEFT UNTOUCHED IF ALREADY OFFSALE
Again, this email everyone received is 100% false for all intents and purposes. No assets have been actually archived or removed.
If any moderation does come from the apparent archived assets, I’d put money down that support would proceed to lie once again about “oh we don’t have any tickets” “oh these weren’t archived” etc etc and nothing would change.
NOTE: Assets can’t be put back on sale it seems.
Can we get Roblox staff into this thread to give an official statement on why they’re lying about such an important matter?
Caution is definitely fair considering our experiences so far.
Keep in mind that assets that have been “archived” are now dead links that lead to the default catalog page. People might be still be able to wear them when they edit their avatar, but if they click on the item in their inventory they won’t be able to even see the link.
Another thing that needs attention are items uploaded to groups that are no longer under ownership of the person(s) who uploaded them. Those items were ignored.
Not for me? A lot of the clothes I requested to be removed were uploaded by me in an old dead group that I no longer own. A few months after I sent the original email, I transferred ownership of the group to a random alt and left the group. And all of those clothes got hidden from the Catalog today. Maybe it worked for me since I still owned the group when I sent the email?
Yup, actually now another puzzle piece falls into place.
On March 11 I posted what seemed to me to be a bizarre email from the Copyright Agent that they couldn’t even verify me as the owner the very items I uploaded.
How is that possible?
Did my user name not appear under those items?
After today, now it makes sense that the key word here is “owner”.
Now it makes sense that email was a prelude to what happened today.
Items in groups that I do own got removed. Groups without an owner got ignored.
So how are they verifying ownership? The user that uploaded them or the inventory where that item is based, a group or a user.
Maybe ownership is defined by who owns the group now?
So it shows Roblox has been working on this for quite a while.
Just a guess, but perhaps they first check the “creator” of the item. If the creator is a group, check the owner of the group. If owner exists, check if you’re the owner. If you aren’t, then check the original uploader of the item.
Maybe there’s been an oversight where if the owner of the group doesn’t exist then they won’t check further. Just throwing random things out there at this point.
How it used to be, even if an item was uploaded to a Group Inventory, the page for any given item would still say the Creator’s Username. Now it just shows the group name as the creator.
I think you’re confusing this with the page showing the name of the person who last updated the item, a very long time ago when Created/Updated dates were visible. It always displayed the group as the creator.
