Yeah basically I had hundreds of items I wanted to be purged. Support (i guess their software on their terminals) can only accept individual links. So I had to copy and paste them by hand. I didn’t send all of them to Roblox Support. I sent batches in different tickets. Only one batch was removed, which took a few months to do. I didn’t want to have too many open tickets in case they blocked me.
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That’s crazy. I also requested items to be removed in batches.
Eventually all of them were processed.
I too was concerned that they would block me but I just kept asking questions on why the process was taking so long and sharing my experience here on the Dev Forum because the fact that it took longer than the 30 days they promised was unacceptable.
They promised something, and they didn’t follow through, so I went out of my way to be as annoying as possible so they would clearly understand their behavior was completely unacceptable.
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This is now available!
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Unfortunately, I cannot attach every link to the assets I want removed in the text box, should we send them links individually in portions or by linking them everything in the automated reply they send us?
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Hopefully Asset removal requests can be expanded beyond just Copyright stuff and also we can remove stuff we just don’t want on the site anymore
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Didn’t realize how short the character limit was, wow.
Maybe you could either send multiple requests (filling out the form multiple times) or just put the asset links on pastebin or something? I don’t know if replying to the automated confirmation message would do anything.
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Has this been successful for anyone yet? Hesitant to use it, given Roblox’s track record.
So far nothing. ¯_(ツ)_/¯
Was this the same support request you emailed out through the Support page?
I remember seeing a post about how we would be getting more information in the coming days but, that was a number of days ago. So I’m not sure what to make of this extra option in their support forum that has already shown a lack of response.
I just got the standard “your request has been recieved, will be removed in 30 days” email! All hope is not lost! (This is in response to the first email I sent, nearly 3 months ago now).
This section has been around for years, except emailing that simply gets the normal support team to tell you to file a proper takedown request through the correct contact - ie, email copyright_agent/ipcontent_removal with a proper legalese DMCA form
Don’t get your hopes up though, I was told that and the assets were never removed for 8 months straight, when questioned again over 7 months in I was told the exact same thing.
It has not, it was added to the support form on May 23.
Here is a Wayback Machine capture from May 22 where it is not there.
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That is weird. The time intervals between responses is very bizarre. Things appear to still be chaotic at Roblox HQ
I stand corrected, I swear that asset removal request was always an option (maybe I’m just misremembering the owner DMCA claim option?)
In that case, I guess I meant the owner DMCA claim option redirects to simply telling you to submit through the other contact methods.
Yeah you’re thinking of the Owner DMCA claim option. It’s so wild how this has been a lingering issue for hundreds if not thousands of other users and they JUST NOW added a partial fix to this, and it’s not even working because I dont think anybody’s actively heard anything from anyone since they implimented that new tab.
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For anyone following this thread: It is now possible for now to request archival of your historic clothing items.
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So I sent a request to have a few things archived about two weeks ago.
Would it be better to wait to see if the ticket gets fully processed or send in a new one since there’s this new post about it?
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They said not to submit multiple requests.
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I think they said they are making an archive button for this soon here:
Temporary Process For Archiving Avatar Items - Updates / Announcements - Developer Forum | Roblox
" This is the next step to better support you in managing your past and new creations on Roblox, and we’re excited to build tools that better handle the management of all types of IP. By the end of 2024, we plan to introduce a self-service archival option for Marketplace. We’ll have more to share in the coming months."
Maybe not, I dunno…
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