A variety of black UGC items are being removed from the catalogue store. This ranges from top hats to shirts to anything with seemingly a black texture.
This is happening to not only myself (I have found a dozen examples from my own catalogue, and just started checking), but also other creators are having this issue.
((Note for moderators, I posted this under the Catalogue bugs following the posting guidelines… but then read at the top of that forum that it was specific to Roblox only items. Please update your bug posting guides to accurately reflect which area you would like these reports in))
Not just UGC items, I received this error message when I uploaded my avatar into Roblox Studio. The clothing my avatar is wearing is made by Roblox. The first message was a HTTP 403 Forbidden warning for wearing clothing I purchased from Roblox.
My Void Head is gone now. I am seeing a few people off platform talking about this item deletion happening to them too. I’m guessing that there will be no refunds per the most recent TOS?
This has occured to me as well. This might be an issue with the automatic duplicate detection system, as the case has been before. Additionally, support has informed me that the item “has been moderated more than 30 days ago” and that nothing can be done, despite the item texture being deleted a day or so before.
This is incredibly frustrating and I can only sympathize with so many people getting their items wrongfully pulled from the catalog, including bestsellers and trending items.
I hope that the items removed do have the chance to be restored as I do not want to have to purchase them again, even if I did get Robux credit for the removed items
Same. I only have one item that is removed I believe, but it has 5000 favorites… and I bet if I have to re-upload it…it just would not even hit 100 favorites and get lost in the uplouds now a days.
I’d love if we could get expedited assistance on this topic, or at least confirmation on what the plan is moving forwards. I have about 14 items taken down (some of which are Halloween-themed), which is really affecting my sales (combined with a lot of the taken down items being refunded).