It’s also happened with me too I was about to purchase 5$ Gift Card and, Well it’s says Unable to Process Your Digital Gift Card Order
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Bumping this. I’ve tried everything, It’s been nearly 5 months and I haven’t received a reply. I’m missing out on good virtual items!
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Having this issue too, bought a £5 gift card from the Roblox Cashstar website and the order has been stuck on processing for an entire day (which shouldn’t be the case since previous giftcards I bought had processed instantly). My order didn’t refund/cancel either unlike the other cases here so I’ve basically lost that money 
A quick Google search shows that Cashstar doesn’t exactly have the best reputation, as demonstrated within their Trustpilot. When will this ever be fixed?
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dude this just started happening to me i just tried to gift one of my friends a 5 dollar card and it didnt go thought i tried 3 times with their email and once with mine and still failed
i just bought myself a card yesterday because of the new item but come on dude why is this still happening its almost been a year and still no fix
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i just want bobux bag.
I had the same issue as well 
I sadly lost $10 from trying to purchase a ROBLOX gift card. I tried twice, using my debit card and PayPal, but they all resulted in the “Unable to Process Your Digital Gift Card Order” email.
I tried contacting CashStar about the matter, but they didn’t even respond, even if I waited 3 days. I expected them to respond after that amount of days!
Also, to add insult to injury, they said that “Settled charges will be refunded to the original form of payment.” However, I never received a refund at all.
To be honest, I will probably not use CashStar again. And yep, I actually checked the reviews of it (Trustpilot, etc.) with people calling the site a scam. Was trying to get the bobux bag as well, but it requires you to purchase a gift card directly from CashStar, which is kind of a catch-22 situation for me. I’m not sure if it will be fixed, but quite frankly, I have doubts that it will be fixed. 
EDIT (May 27, 2022): They refunded the money like, 4 days ago. However, they still haven’t responded to my email yet.
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Here to say that this is still an ongoing issue, trying to gift a friend some robux with a digital giftcard.
Tried calling support, said he would push it through, seems like he tried to, but some hours later, just got an email back saying “We apologize, but we are unable to process a Gift Card order for you at this time. Although your financial institution may have accepted the transaction, it could not be processed through our system. We have secure systems for card holder protection so we are unable to see why this order was unable to process.”
Which makes no sense because I can’t even get a reason as the buyer with why my transaction is not going through, so what ever secure system they have is not very helpful if they don’t even use it to bugfix their systems!
Edit, for reference, I know its not my card. I can use it on other websites, Steam, vending machines, cash registers, I use this card regularly and this is the only site that refuses my purchase.
Edit2: And my issue was even deemed solved! This was not solved!
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It works fine for me, no problems.
This just happened to me. It says it’s been confirmed but I got nothing and it says it was unable to process it.
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This is still an issue to this day, can this please get solved.
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This issue is still present as of February 1st, 2024.
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This issue is still present as of March 1st, 2024.
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I got charged 20 how would i get it back.
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Almost 3 years later… still an issue!
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Shame on Roblox/coinstar.
Guess I’m buying on Amazon.
Attempted twice with two different cards using Google Pay.
Guess I’ll miss out on gifting my friend a nice looking hat.
and also miss out on being silly with a cool looking email image.
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