Can't change personal text on profile

Since one week ago I can’t change the text on my profile page anymore. I tried it on different computers without any result.

When I typed a text on my profile in the settings and I press save, nothing gets saved. When I reload or check my profile my old text comes back. I’ve waited at least 24 hours to see if it was just cached with my old text, but it never changed.

This bug repeats constantly on different devices. I tried changing the text on a Chromebook (Chrome OS 79.0.3945.86), Windows 10 computer (Google Chrome 79.0.3945.86) and an Android 10 phone (Google Chrome 79.0.3945.86).

I already tried the incognito mode, clearing cache and clearing cookies. I also tried logging in and out different times.

11 Likes

Have you tried restarting your computer? Most of Roblox’s features may be outdated if you do not restart your computer at least once a month. Maybe there’s the problem occur?

I’m having this issue too and it’s super frustrating…

@Schedency I’ve restarted many times.

Restarted many times, did everything which is possible at the client side.

Switching browsers does not work either as it’s not a problem which occurs only on Chrome.

1 Like

Thank you for the report! We are looking into it.

5 Likes

Update: This appears to be resolved, at least for me.

Thank you to the team behind this fix!

Yes, it was resolved for me as well.

This still doesn’t work for me ):, if it’s relevant I do have a pin but it is unlocked before hitting save

Already tried that, disabling pin and so on. Last time I tried to change it, it was published after one hour of saving. But sometimes it doesn’t save even after waiting days. I think it is a caching issue at the server side.

2 Likes

I don’t know if it is related but, it will not allow me to edit my friends aliases. I can edit the info on my profile just fine. I’m using Windows 10 and Microsoft Edge version 44.18362.449.0.

I think that they all are caching issues, also like this bug.