Can't Import Custom Model Into Roblox Studio (Model Turns Invisible)

[LLahroe]

Hello, I have created my first ever model with a rig in Blender. However, when I try importing it into Roblox Studio, it goes invisible.

Rig in Blender:

Rig & Model In Roblox Studio Upon Importing Using Avatar Importer Plugin:

What I’ve tried:

• Making my rig bigger/smaller in Blender
• Reinstalling Roblox Studio
• Searching for solutions on DevForum and other places

If anyone can help me that would be amazing! I’m very new to rigging and would love to be able to fix this soon so I can start to learn how to animate via Blender and import those anims into Roblox Studio or vice versa.

[Wrvel]

Ok, I’m also new to custom models/characters, and I’m not sure why it is invisible. But, how are you importing it in? What type of file is the mesh? FBX? OBJ? Also, through the Home tab, click this:

Ok, so then I uploaded my own character as an FBX file that is already rigged, not sure how you rigged yours. I auto-rig mine through Mixamo. But, it should appear something like the following, and I want you to click this button.

which should show you what the rig looks like:

Yet, your model should appear there, and you should be able to see and visualize what the rig looks like before even importing the character.

Ensure this is set to custom:

Also, import it as a model, unless you aim to do something else.

Can you also send how and what method you use to upload your custom character? Also, through using this method, does your character appear? If they don’t, it must be a problem related to Blender. Maybe, the mesh is inside out. But, if it does appear, and then it disappears once it is placed in the workplace then I suggest you try uploading any other 3D model and drag any mesh from the Toolbox to your Workplace and see if they vanish or not. If the problem continues, try to point out at which stage it does, and show us the way you upload your character in general so it’s easier to identify the problem. Thank you, and I hope this helps! Good luck!

Edit: I don’t suggest uploading your character through a plugin but through Roblox directly, and you can watch YouTube tutorials on how to create a HumanoidRootPart, so you can animate the character in the game.

[LLahroe]

Yeah I haven’t been able to view or see my model when importing it even using the built-in 3D importer in Studios (which I’ve never used before tbf) so not sure what’s going on. Likely something to do with the rig though I’d imagine? It let’s me import the model without the rig but not with it.

[LLahroe]

Here’s the screenshots btw →

[Wrvel]

Can you show me the error in FileGeometry, does it say anything? I thought it might be an issue with the number of triangles your meshes have (Roblox accepts a maximum of 10,000) but, usually they should’ve given you this warning:

But, since you did not. I’m not sure why. How did you export it tho? Like in Blender 4.0 there are these options:

So, I want you to reupload it again, and find out what the issue is (which section):

It’s going to tell you which one I assume, and I think that might explain why it’s not appearing. Please send a screenshot though, so we know at least which section to target. I’m assuming that the rig is not the issue, but the geometry itself is.

Thank you!

[LLahroe]

I uploaded it via FBX and here’s the screenshot of the File’s Geometry (it does say there’s some kind of error but isn’t showing what part is the problem the model is roughly 5k tri’s also so not above the 10k limit as far as I’m aware)

[Wrvel]

Alright, so regarding a File Dimension issue, where it is set to inf, I searched around the DevForum, and found 2 posts you can follow:

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Post 1 w. Solution

I found this comment that shows how to generally fix it.

@Hacklntosh

normally when you first open a mesh in it, the dimensions are set to studs and it’s expected to be set to infinite. Setting it to something else like cm should fix it but in my case, it’s done nothing.

If his comment did not work you check the Asset Manager,

Then see if you can spot a problem with your mesh such as the following, does it say there is something wrong with your mesh itself?

This is all from this post that I saw before: (I suggest you check it out, as they had the exact same issue as yours)

Blender model unable to import

What do you want to achieve? Keep it simple and clear! I’m trying to import one of my models I made in blender but it’s failing to import and I’m running out of reasons as to why it is What is the issue? Include screenshots / videos if possible! Both the import tool built into Studio and the plugin for blender aren’t exporting my mesh properly [Screenshot_4953] The above is me using the blender plugin, normally, when a model is missing, it means an empty object is there with no vertice…

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Post 2 w. Solution

If it still didn’t work in your case, then try this step: (It worked in another post)

@E1_PrivateTrainer

I have found the fix!

1. Remove meshes with 0 verts
2. Try to exclude plane meshes (those that are just planes)

They seem to stretch up to infinity when imported!

Then this person responded to the comment above saying you don’t have to delete the mesh with 0 verts.

Why is it showing inf file dimensions ( new mesh importer )

Pro tip: You don’t have to delete them if you really need them. I experienced the same using a rig which used planes to display skeleton information. 1. Import your mesh to Roblox Studio Click on an entry in the left panel, open the Object Geometry drawer on the right side and see if any of the objects has the property Object Dimensions: -inf, -inf, -inf [image] 2. Once you find the culprit Go to blender (or whatever you use), find the culprit and hide it (press H). In blender you will s…

And if none of the above worked you can try this:

@anon42121217

if none of the things on this thread worked, do this:

open blender and import your model (mine is an fbx)
export it as an obj
import the obj
export the obj as an fbx

done (it worked for me idk if it will for you )

This was the original post of what I got:

Why is it showing inf file dimensions ( new mesh importer )

My friend here is trying to import a plane with the new mesh importer but the file dimension says inf inf inf how do we fix this [image] @E1_PrivateTrainer

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Anyway, let me know if you are still facing any issues, or if you found a solution to your problem.

Good luck!

[LLahroe]

Thank you so much for all your help! Tried the first solution and turns out that was the fix for it!