Can't upload image for my Developer Product

[Abcreator]

@pizza_shadows

my team will be investigating this issue further this week.

@NotAnAverageBlock

but there aren’t any errors in the console.

I checked out what was happening when it errors and it seems that the DevProduct tab in Place Settings cannot upload a DevProduct icon as it tends to infinitely load. You can use the Experience Settings page instead.

[setis2222]

With the experience setting it works, but no matter the name i put to the file, that it says it contains inappropiate text and it doesn’t let me update

[setis2222]

I have used these two solutions, they work for me

@veryunhappykittens

Just wanted to add that this solution also worked for me. I had a DevProduct name of “100 Currency” and couldn’t upload an image no matter what I tried naming the file.

Then I changed the product name to literally “Name”, Saved, uploaded the image I had been trying to upload for ages, Saved, then changed the name back to “100 Currency”. Did this successfully for 2 similar DevProducts.

@DOGS_THEYRESOCUTE

Yep, can confirm this works. I have to change name to something that will pass the filter e.g. ‘name’, press save, upload image, save, then change the name back to what I wanted it to be e.g. ‘50 Money’.

[royee354 (Royee)]

Tried it, doesn’t seem to work still.

[SamSwifthoof]

We also have issues with this, and we are trying to update the icon on an existing developer product where all texts previously passed moderation.

Edit: Workaround does not work for us

We are attempting to set:

Name: BMX Stat Point
Description: 1 character stat point to upgrade your BMX stats with.
Place: Vans World
Product id: 6679274937
Image:

[Chrythm]

This is happening to me too. I tried using the studio settings page, but the button to add an image is gone. I can’t get it to work by trying anything.

[TO_X2C (TOXIC)]

Same issue here, also attempted to upload images through studio to no avail.

[GamingLamaWasTaken (GamingLama)]

@pizza_shadows is there any Update for us? or did your Team find anything? it would be very helpful if you have any News about this problem.

[TheGuyWithAShortName (Sam Huckaby)]

Can confirm this is still a problem. Haven’t been able to update our dev product images in over a week.

[pizza_shadows]

sorry - no news yet. I’ll try to get an update

[royee354 (Royee)]

Idk if this is connected but now I can’t even change my game’s description…
This is the game in question if this helps:

Wizard Wars [BETA]

[Caelestene]

Can you try again? We pushed a fix for this issue (bug originally reported here).

[royee354 (Royee)]

Yea it’s fixed now, thank you! Any idea when the Dev Product thing will be fixed?

[Caelestene]

Great to hear!

Re: the dev product bug… You’ll have to ask in the Dev Product thread and see if someone has an update!

[royee354 (Royee)]

But this is the Dev Product thread lol, but thanks anyways

[Caelestene]

Oh you’re totally right! I am just completely uninvolved in the Dev Product bug so I have no details. I would continue to @-mention pizza_shadows for updates.

[setis2222]

You have to edit the developer product from the configure experience page of your game, not the configure place page.

I used the experience page and it worked for me, but when I used the configure place it dindn’t.

In the photo it shows you are using the configure place page. Try using the configure experience page.

[pizza_shadows]

sorry folks for the late reply - my team is still working on this. it’s a bit of a complicated situation so it’s taking some time to resolve

[GamingLamaWasTaken (GamingLama)]

as long as the issue will be resolved we can understand the time we must wait.

[pizza_shadows]

hey all - please only use the experience-level create flow to create developer products. we are planning to stop supporting place-specific associations for developer products in the near future (from what I understand, the place-specific version hasn’t been working for a long time)