Critical Monetization Bug – MarketplaceService/Group Revenue Failing to Log Purchases, HTTP 500 Errors

Bug Reports Roblox Application and Website Bugs
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1

Over the past several hours, Roblox monetization features have been experiencing progressively worsening issues. Specifically, the Group Revenue and Sales pages in both the Creator Hub and the “Configure Group” interface have begun intermittently failing to load, returning HTTP 500 errors with messages such as “Unable to load revenue summary.”

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Simultaneously, purchases are no longer being logged correctly. I noticed this issue when our game’s “Overview” analytics page showed a ~200% drop in purchases despite stable or increased player counts. This suggests many purchases are still going through but are not being logged.

As of a few minutes ago, the only entries showing up in our group’s Sales log has become 0 Robux private server purchases — records of any actual sales of game passes, developer products, or other monetized items have been halted from being logged.

This issue is urgent as it is decimating our revenue: without accurate purchase logging, we cannot verify income or track sales performance. Additionally, I made several test purchases myself; Robux was deducted from my account, but no corresponding revenue appeared in the group’s pending earnings, Sales tab, or Monetization Overview in Creator Hub. This indicates that Robux may be getting deducted from players without reaching the intended group or game.

Please escalate immediately. We need confirmation on:

  • Whether this is purely a reporting/UI issue or if Robux have truly been lost during affected transactions.
  • When stats will be restored to affected groups and games.

This problem poses a severe financial risk to developers relying on accurate purchase tracking and revenue flow.

A private message is associated with this bug report

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2

Thank you for reaching out! We have assigned to our team for further review.

3

We had intermittent failure on this system. This looks resolved for now. Thanks for reporting it.

5

Same here, its not fixed. Im receiving frequent failures and it still seems the trabsaction log is inaccurate.

6

Now transaction log will not load at all. Summary will not load at all either

7

both pages are perfectly fine right now… i think those still experiencing issues can help the staff by following the steps outlined here: How to post a Bug Report and providing the necessary details

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8

Thanks for the input. It seems the page is working now, but its been working on and off. Still seems theres inconsistencies/missing log entries.

Also, i had no idea people paid so much for fake headless. Good to know.

9

Similar issue with me here. My roblox transactions page is not working, half of the time it doesn’t load the main page and when it does load and I go to the category Purchases it NEVER loads, I refreshed multiple times, went into a different browser, and the Purchases page never loads

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(can’t even change categories if the summary page didn’t load

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(summary finally loaded but when changing to purchases category it doesn’t load)

Error message:

https://economy.roblox.com/v2/users/875306617/transactions?cursor=&limit=100&transactionType=Purchase&itemPricingType=PaidAndLimited
Status 500
Version HTTP/2
Transferred 755 B (size 55 B)
Referrer Policy: strict-origin-when-cross-origin
DNS:  System

	
access-control-allow-credentials
	true
access-control-allow-origin
	https://www.roblox.com
cache-control
	no-cache
content-length
	55
content-type
	application/json
date
	Mon, 30 Jun 2025 21:43:11 GMT
nel
	{"report_to":"network-errors","max_age":604800,"success_fraction":0.001,"failure_fraction":1}
report-to
	{"group":"network-errors","max_age":604800,"endpoints":[{"url":"https://ncs.roblox.com/upload"}]}
roblox-machine-id
	afac74a7-3fdd-3795-dc1c-f8b4f6837a13
server
	Kestrel
strict-transport-security
	max-age=3600
X-Firefox-Spdy
	h2
x-frame-options
	SAMEORIGIN
x-roblox-edge
	mia4
x-roblox-region
	us-central_rbx
x-terms-message
	Terms apply https://rblx.co/TOU
	
Accept
	application/json, text/plain, */*
Accept-Encoding
	gzip, deflate, br, zstd
Accept-Language
	pt-BR,pt;q=0.8,en-US;q=0.5,en;q=0.3
Connection
	keep-alive
Cookie
	[not showing for obvious reasons]
Host
	economy.roblox.com
Origin
	https://www.roblox.com
Referer
	https://www.roblox.com/
Sec-Fetch-Dest
	empty
Sec-Fetch-Mode
	cors
Sec-Fetch-Site
	same-site
TE
	trailers
User-Agent
	Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:140.0) Gecko/20100101 Firefox/140.0
x-bound-auth-token
	[REDACTED no idea what this is but censoring just to make sure]
10

Hi, this exact issue is occurring again and is being reported in this thread: MarketplaceService Failing to Log Purchases, Revenue/Transactions Page Broken

11

The issue is still happening, with the same message.

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