Yeah it is on their end, 99% sure it’s a Hyperion conflict and that’s effectively what Jaded was suggesting. Just in the process of sending my crashlog over now to get confirmation. Might be worth you doing this too.
Even if this is the cause though, they probably wont release an update just for a tiny portion of the playerbase, especially considering windows store version works (even though its terrible)
Hi. I was in the process of sending these files to you. They were both 533mb with what looked to be identical metadata however I got an error when sending them over but no explanation as to why.
Can I contact you elsewhere or use a file sharing platform?
You only need to send one of them. Procdump tends to create two mostly identical ones in its default mode of operation.
Any file sharing host works with me. Google Drive is a great choice 
, just make sure your sharing permissions allow me to download it.
Thank you!
Great! Sent you a PM.
300000000000000000000000
If anyone who is running into this, other than Lucas, can send a crash dump to me, that’d be great . It looks like it might be unrelated to what we initially thought it was.
Thanks!
I’m not seeing any crash dumps. for me it appears in task manager for a second or two, then closes. there’s not any .dmp files inside my logs folder. i searched the entire localappdata folder but found nothing.
There is the installer log though. It says “failed to start client App” and gave me the error code 0
got it and just sent you a PM.
Does this cover the segfault OP was having?
Hello,
My friend is experiencing the exact same issue.
He sent me this video:
I had to do step 4 to get mine to work to send to him. Try that one.
just checked mine and both the web player and studio crashes
Faulting application name: RobloxStudioBeta.exe, version: 0.671.352.26544, time stamp: 0xd2a82818
Faulting module name: ucrtbase.dll, version: 10.0.26100.3912, time stamp: 0xbd96a17b
Exception code: 0xc0000409
Fault offset: 0x00000000000a4ace
Faulting process id: 0x5DFC
Faulting application start time: 0x1DBBC83337DF903
Faulting application path: C:\Users\name\AppData\Local\Roblox\Versions\version-767c8b38143a45ce\RobloxStudioBeta.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 5601051a-1689-48ca-9849-d4ac000710b2
Faulting package full name:
Faulting package-relative application ID:
Yeah i was able to get him a crash dump, hopefully there’s a fix soon
sent you a pm!
300 dollars will be deposited into my bank account.
I’ve directed people reporting this offsite to here. Hopefully it’ll contribute to some more crashlogs and hopefully come to wednesdays update were all playing again
A temporary fix which is currently working for me is downloading roblox from the microsoft store and playing from there, its not comfortable at all but it is a fix for it.
Yeah that’s also what I’m doing but its horrible haha
Hey i made a report on something similar to this and someone responded with saying i could send it to you
2025-05-05T03:32:13.034Z
2025-05-05T03:32:13.017Z,0.017526,48d8,6,Info [FLog::DesktopInstaller] The installer reporter is initialized
2025-05-05T03:32:13.017Z,0.017610,48d8,6,Info [FLog::DesktopInstaller] Reporting Installer Start
2025-05-05T03:32:13.017Z,0.017633,48d8,6,Info [FLog::DesktopInstaller] Set event ingest throttling for InstallNormal to be 10000
2025-05-05T03:32:13.017Z,0.017652,48d8,6,Info [FLog::DesktopInstaller] Set elastic search throttling for InstallNormal to be 5000
2025-05-05T03:32:13.429Z,0.429035,4948,6,Info [FLog::DesktopInstaller] Start the Installer thread
2025-05-05T03:32:13.452Z,0.452275,4948,6,Info [FLog::DesktopInstaller] The installer will run InstallNormal
2025-05-05T03:32:13.452Z,0.452332,4948,6,Info [FLog::DesktopInstaller] Fetch flag info
2025-05-05T03:32:13.529Z,0.529070,4948,6,Info [FLog::DesktopInstaller] The current installer runs in InstallNormal mode
2025-05-05T03:32:13.530Z,0.530715,4948,6,Info [FLog::DesktopInstaller] Installer runs as standard user
2025-05-05T03:32:13.531Z,0.531151,4948,6,Info [FLog::DesktopInstaller] Check Windows version
2025-05-05T03:32:13.574Z,0.574342,4948,6,Info [FLog::DesktopInstaller] Zone.Identifier path: C:\Users\NAME\AppData\Local\Temp\scoped_dir14780_293651531\RobloxPlayerInstaller-8XDJ4GRYD9.exe:Zone.Identifier
2025-05-05T03:32:13.574Z,0.574536,4948,6,Info [FLog::DesktopInstaller] Filename token: 8XDJ4GRYD9
2025-05-05T03:32:13.574Z,0.574569,4948,6,Info [FLog::DesktopInstaller] Accessed the personalized token: 8XDJ4GRYD9
2025-05-05T03:32:13.802Z,0.802655,490c,6,Critical [FLog::DesktopInstaller] failed Http POST url: https://apis.roblox.com/deferred-deep-link/token-api/redeem-token, code: 0, message: HTTP 400 (Bad Request), body "The HTTP status code of the response was not expected (400).\n\nStatus: 400\nResponse: \n\"TokenDoesNotExist\""
2025-05-05T03:32:13.802Z,0.802759,4948,6,Error [FLog::DesktopInstaller] Failed to fetch deeplink from token. Error response: HTTP 400 (Bad Request)
2025-05-05T03:32:13.959Z,0.959885,4948,6,Info [FLog::DesktopInstaller] Fetch version info
2025-05-05T03:32:13.977Z,0.977843,4948,6,Info [FLog::DesktopInstaller] Current version: 0.671.0.6710817 and version GUID: version-c3c1514fd260482e
2025-05-05T03:32:14.069Z,1.069507,4948,6,Info [FLog::DesktopInstaller] The system has compatible WebView2 runtime, skip deployment of the WebView2 installer
2025-05-05T03:32:14.069Z,1.069605,4948,6,Warning [FLog::DesktopInstaller] Failed to read version GUID from local registry
2025-05-05T03:32:14.085Z,1.085389,4948,6,Critical [FLog::DesktopInstaller] C:\buildAgent\work\ci_deploy_ninja_boot-x86_git\Client\Installer\Windows\src\Installer.cpp(465)\RobloxPlayerInstaller-8XDJ4GRYD9.exe!001372C5: (caller: 0013856D) LogHr(1) tid(4948) 80070003 The system cannot find the path specified.
2025-05-05T03:32:14.085Z,1.085421,4948,6,Info [FLog::DesktopInstaller] Create installation folders
2025-05-05T03:32:14.110Z,1.110195,4948,6,Warning [FLog::DesktopInstaller] The registered handler C:\Users\NAME\AppData\Local\Roblox\Versions\version-afabd320a8b84b9e\RobloxStudioBeta.exe for roblox-studio does not exist
2025-05-05T03:32:14.110Z,1.110224,4948,6,Info [FLog::DesktopInstaller] Client does not have a valid roblox-studio handler
2025-05-05T03:32:14.254Z,1.254936,4948,6,Info [FLog::DesktopInstaller] Create launcher shortcuts
2025-05-05T03:32:14.600Z,1.600967,4948,6,Info [FLog::DesktopInstaller] Download and install files
2025-05-05T03:32:18.556Z,5.556729,4948,6,Info [FLog::DesktopInstaller] Create launcher shortcuts
2025-05-05T03:32:19.129Z,6.129042,4948,6,Info [FLog::DesktopInstaller] Register environment info
2025-05-05T03:32:19.131Z,6.131099,4948,6,Info [FLog::DesktopInstaller] Set the launcher for Roblox as: C:\Users\NAME\AppData\Local\Roblox\Versions\version-c3c1514fd260482e\RobloxPlayerBeta.exe
2025-05-05T03:32:19.634Z,6.634693,4948,6,Info [FLog::DesktopInstaller] Creating client process: "C:\Users\NAME\AppData\Local\Roblox\Versions\version-c3c1514fd260482e\RobloxPlayerBeta.exe" -app -installerLaunchTimeEpochMs 0 -clientLaunchTimeEpochMs 0 -isInstallerLaunch 18644
2025-05-05T03:32:19.765Z,6.765367,4948,6,Info [FLog::DesktopInstaller] Created client process with PID: 19376
2025-05-05T03:32:39.764Z,26.764927,4948,6,Critical [FLog::DesktopInstaller] failed to start client App: "C:\Users\NAME\AppData\Local\Roblox\Versions\version-c3c1514fd260482e\RobloxPlayerBeta.exe" -app -installerLaunchTimeEpochMs 0 -clientLaunchTimeEpochMs 0 -isInstallerLaunch 18644, error code: 0, wait result: 258
2025-05-05T03:32:39.770Z,26.770504,4948,6,Info [FLog::DesktopInstaller] Reporting Installer Success
2025-05-05T03:32:39.889Z,26.889231,4948,6,Info [FLog::DesktopInstaller] Installer thread completed successfully
2025-05-05T03:32:39.889Z,26.889803,48d8,6,Info [FLog::DesktopInstaller] Shut down InfluxPointsReporter with timeout 100 milliseconds
The issue is specific to certain devices, but I don’t know which part of the computer makes it break. My friend has 2 computers with this issue and the rest are working.
Still facing this issue, any updates on when this will be fixed?