Gamepass Purchases not showing up on "My Transactions" page

[nick_hz]

I can confirm that I’m having similar issues with Monetization Analytics for my experience

[InsertFolder]

I’m having the same issue, I’m using a gamepass as payment for a commission I made for somebody, it’s been about 10 hours now and it still hasn’t gone through, despite clearly showing in their inventory

[7float (float)]

I have been dealing with the same issue and my games have been seriously affected due to drop in stats!

Sales are NOT going through on sales category, HELP

Hey all, I’ve been dealing with a very serious issue on at least 2 of my games recently, where a lot of my sales are being delayed or EVEN DON’T GO THROUGH. Games in question: POSSIBLE OBBY - Roblox , RAGE QUIT OBBY 2 - Roblox For example, only 2 sales have been registered on the group revenue page for this specific user, as shown below; [image] However, I’m able to confirm through a webhook I added that much more sales have came from this user and just not have been registered; [image…

[davimanni07 (catchifyoucan)]

Same here, just got donated 1000 at 14:00 (gmt+3 time) but it didnt appear yet to check out if there was a bug in my donation leaderboard i bought my own cloth and it appeared at my transactions after 5-6 hours

[Maxocado_Avocado (Max)]

Happening to me as well. I bought a dev product in a game and it’s not showing up in my purchases

[bvetterdays (roman)]

@SrWildernessXplorer @Hooksmith Could we have some communication here? Quite an important issue.

Related:

Dev Product and Game Pass purchases are failing to go through

For the past few days, the sales chart has been relatively slow but now it’s multiple hours if not days slower. It’s also reflected in the hourly monetization graph. Sometimes sales go through so it doesn’t look like a complete 0, but something is definitely wrong with sales reporting right now. For my game, the only purchases showing up in Sales are private servers, of which mine are free. I’ve tested purchasing developer products and the sales didn’t show up at all in the sales chart, and it …

[JellyM015 (天使のカラス)]

+1 on this, I bought 82 Robux worth of two game passes.
They aren’t in my purchases.

[cr_unchy (Matthew)]

Not sure why they havent responded to this issue yet, it’s happening to all my accounts and groups too

[KingDimAlt (kingdim)]

Let’s just hope we aren’t scammed out of our Robux.
Someone purchased a gamepass of mine around 1400 BST, hasn’t shown up since. (about 7.5 hours ago)

[KingDimAlt (kingdim)]

Correction, they bought a shirt, doesn’t matter anyway.

[davimanni07 (catchifyoucan)]

Update: I got my robux like 1 hour ago

[roblox_user_54556995]

Something noteworthy I feel like pointing out-- while most transactions are not processed in hourly revenue or on the transactions page, it appears that all of them are accounted for in the “daily revenue” graph. Clearly, then, these transactions have been recorded, meaning people should not worry about never receiving the money.

[pozzzy333 (CurtainDev)]

I have same issue too. I think people just lost their robux for nothing.

[iGriffn (griff)]

Still experiencing this issue, I am noticing some sales starting to show up from last night, but serious issues still persisiting.

It seems some show and some don’t. Some sales appear much later in the day.

[davimanni07 (catchifyoucan)]

I dont think they lost, same thing happened too me. But it appeared late but didnt lose im happy i hope no one loses their robux

[DEV_Sal (Uncle Sal)]

Yep, same thing is happening for us on Watermelon GO!

I can confirm that the Robux in our pending are still going up at what seems to be the correct rate, but can’t confirm that they are accurate.

[PoIemicist (ADRENALINE)]

Having the same problem. Just finished a commission and the customer bought it. Saw the sales of the shirt go up from +50 to +51… yet there is no outgoing on robux on their end nor incoming robux in my group sales. Hoping this is seen soon.

Update: Woke up the next day and I can now see the robux in pending, so by my guess it takes 4-8 hours to show up.

[Marjuk (mar)]

This issue has happened before in the past and it was confirmed that no robux will be lost, just extremely delayed transactions.

Currently facing the same issue too, where it shows an unusually low amount of robux sales for the day but randomly updates (even though it was the past day?)

[KasimAkram (KasimAkr)]

It’s not appearing at all for some

[undergroundbill (Billy)]

I was doing Test Purchases this morning for my new group and the issue is still persisting. It works if buying a VIP server as I tested this on another group and it worked totally fine (ie, the Robux is now pending)

Edit: This also worked in the original group I intended to give robux to so this a repeatable solution for the time being. Sounds like we might just be waiting for a bug fix.