A while ago, the players in my game’s discord group have started to report problems related to buying developer products. They are saying it takes their money, even though it displays an error message when trying to purchase stuff:
Even though the game doesn’t register the purchase at all, the robux is still taken from their accounts, and it can be found in the trade tab:
I have confirmed this myself in several other games (Jailbreak, UD Westover), and it happened in 100% of the situations. In all cases, the game’s side never registered any of the failed purchases (didn’t award the promised product), even though the robux was still taken.
Edit: I’ve changed it to ROBLOXCRITICAL as suggested by some people.
Edit (2): I’ve checked if it’s still happening, and it seems to be fixed (confirmed by multiple people).