This is something that needs to be addressed. Normally I would post this as a bug report, but this is more of a technical support issue than a bug. When loading a place, I just got a 500 error. I retry and it loads successfully. Myself and others have been experiencing this problem for some time now. For me, it’s been happening on loading, saving, and publishing place files in studio. It’s even occurred when saving player data in Studio. Sometimes, I even get the HTML/XML request data printed in the output log in Studio.
EDIT
Well, it happened again. Here’s a screenshot of the error.
Log/dump files were attached to the internal ticket by a Roblox Staff (@Focia19), due to the sensitive information they may contain, will not be shared publicly!
Hey @Maelstorm_1973 ,
Did you say that place is saving correctly (you can reopen the place with no progress lost?)? And the issue is mainly the incorrect messaging in the output window?
What I am saying is that the place does not save. It’s not an incorrect message in the output window, it really does not save to the cloud (or load, or publish). It will perform the request if I retry it.
I have experienced this problem when loading, saving, and publishing places. I have also experience problems loading/saving player data from/to the data stores with similar errors.
All the errors that I have seen are in the HTTP 500 class which is server error. The problem occurs sporadically and it seems to be random, which makes me think there’s a bad server in the cluster.
06:08:49.815 ▶ The Proving Grounds auto-recovery file was created (x4) - Studio
06:28:35.563 The Proving Grounds save failed. - Studio
06:28:35.563 Internal server error. - Studio
06:28:35.564 Place Save Error - HttpError: NetFail - Studio
06:28:41.589 The Proving Grounds save failed. - Studio
06:28:41.589 Internal server error. - Studio
06:28:41.589 Place Save Error - HttpError: NetFail - Studio
06:28:49.823 The Proving Grounds auto-recovery file was created - Studio
06:28:49.959 Saved new changes in "The Proving Grounds" to Roblox. - Studio
I have this error too. Except for me I cannot save/publish to the game at all. I’m not sure if this was happening before I disabled team create, but there is literally nothing I can do to solve this right now.
Yep. I’ve seen that too. It’s a web page indicating internal server error. There’s definitely an issue. I haven’t seen it as much as of late, but it did it to me again earlier today.
This has been happening to me for the past 3 days. Only after waiting a couple of hours and trying again does it successfully save. It’s insanely frustrating, and it’s requiring me to save the game locally to my computer as to not lose any progress. Hopefully this can be fixed soon.
Hello, I’m working through cleaning up some old problems and I’m curious if you have still been seeing this happening lately. We’ve made a number of changes to the save workflow that may have corrected this. Want to confirm before I look into this any further right now.
I’m going to mark this as not fixed
I can’t save my game and team create versions aren’t being created. Autosave files suck and aren’t saving to my disk either.
We tried on the development game and it didn’t work, we’ve published the game to a different game and it still no work
Unfortunately, since this was my report and I already marked the solution, you can’t.
Have you tried running the RobloxStudioInstaller.exe program in the C:\Users\<User Name>\AppData\Local\Roblox\Versions\version-c5a2369e0d774f91 directory? That’s the current path for the current Roblox Studio version. By running it, it will check all the files for Roblox Studio and make sure they match what’s on the distribution server. It does this by comparing hashes (most likely SHA-256). If something doesn’t match or is corrupted, it will be replaced.
If that doesn’t work, then there’s something going on specifically with you on your account or your place file. Probably some kind of corruption on Roblox’s end. You could try to save the place file onto your computer, restart Studio and open the file, then overwrite what’s on the server. That may or may not work.
Another thing you can try is to create a new base plate and copy all the assets from the existing place into the new base plate. In one case, I had a place file that was saved with corruption on the cloud. I had to copy all the code and assets from the old one into a new base plate and overwrite the existing one. You could try that as well. If you have terrain, then you will need to save the terrain by using Terrain:CopyRegion(). You have to do this because you cannot directly copy the terrain data, so you have to save it as a `TerrainRegion and copy that over to the new baseplate.
If you’re still having problems after that, you will need to make another bug report in the same format that I did and message it to @Bug-Support. @Focia19 is the one who usually responds to those. Make sure you supply your log files so they can go over them and see what’s going on.
Sadly I still encounter this problem. I’ve worked on my game not knowing about it and lost lots of progress… hope this issue will at least be fixed soon!
