As mentioned in the title, the issue with getting an Internal Server Error when saving a place to the Roblox cloud has returned. The place does not update in the cloud as the version number does not change. I haven’t tried it with publishing, but I suspect that the issue is there as well. This is an intermittent issue and retrying the operation for a second time usually works. When saving an unpublished place to the local computer, the error never happens.
At this point, since the error has just started to reappear, I do not know if there’s a pattern associated with this return of this issue or if there was some kind of network issue. Considering the fact that the error message is specific, I’m leaning to it being a server issue. This appears to be related to a previous bug report that I had on this matter.
HTTP 500 = Internal Server Error
Additional Information
Parameter
Value
Problem Area
Studio
Problem Component
Saving and Publishing
First Noticed
8 Jun 2024
Priority
Critical
Impact
High
Annoyance Level
Moderate
Game ID
5207881632
Place ID
15112688736
I have included both the published game and place Ids that I am experiencing the issue with.
The beta features that I have enabled are as follows:
Assistant Preview
Material Generator
Material Picker
Notched Screen Support
Texture Generator
Updated Docking System
As for plugins, I have a bunch that are installed, but very few are enabled. The ones that are enabled are listed below with links to their details page on the Roblox store website:
To reproduce the issue, perform the following steps:
Open a published place in Studio.
Make some changes.
Save the place to the Roblox cloud.
Observe the results.
The problem happens intermittently, and only when saving a place to the Roblox cloud. I haven’t tried publishing, but I suspect there’s an issue with that as well.
I looked through the logs you sent. The failures seem to be all caused by NetFail which is a client side networking error. This suggests your device was not able to reach roblox server.
e.g. 2024-06-10T18:32:53.648Z,15615.648438,1620,12 [DFLog::HttpTraceError] HttpResponse(#4768 000001BC22B21A40) time:355.3ms (net:355.2ms callback:1.0ms timeInRetryQueue:0.0ms) error:8 message:HttpError: NetFail url:{ "https://apis.roblox.com/assets/user-auth/v1/assets/15112688736" } ip:128.116.116.3 external:0 numberOfTimesRetried:0
We apologize the error message in output window is misleading here and seems to suggest HTTP 500.
Yeah. It was definitely misleading. If it said Network Failure, then a bug report wouldn’t have been needed. Perhaps have it retry for network issues instead of just failing it on the first try since I see that the number of retries is 0.
This is happening to me as well, however, in a different way. It takes around 2 minutes for the Output to display the message, and it says the same thing:
However, it does seem to save, since I close Studio and when I loaded the place again I saw the things in there.
Same issue happening to me. I can’t save the game and the internal server error keeps getting shown after a few minutes. The speed at which my camera turns in studio also randomly turned really slow.
With the fact the Roblox stated that the Internal Server Error is actually a network failure (I don’t think they fixed the wrong error message yet.), and coupled with the outage they had a few days ago, I think they are having some kind of intermittent network issues.
Either that, or there is one or more servers that handle uploads which are having a problem. The failures would be constant for the specific server, but it looks intermittent because of the load balancer.
EDIT:
@GeneralTso58
Now I’m getting “Internal Server Error” every time I try to save the place to the Roblox cloud. I know it’s not me because I can access everything else on the internet, including the dev forums as evidenced by my activity here. Roblox has a serious issue.
Thank you for reporting this bug. We have improved the messaging and are looking at other additional improvements. Let us know if you have anymore issues.
