Impresso Espresso - Code of Conduct

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:coffee: Impresso Espresso - Code of Conduct

:bell: The Code of Conduct comprises a structured set of rules applicable to all ranks, encompassing both customers and staff across all Impresso Espresso games. Your conduct, interactions, and demeanor at Impresso Espresso must align with these guidelines. Non-compliance may lead to disciplinary measures.

:exclamation: This document is divided into two sections: the ‘General’ rules, mandatory for everyone, and the ‘Staff’ rules, applicable to Low Ranks (Trainee+) and above. Please be aware that enforcement of these rules rests with our administrators, and their decisions are final. If you believe you have been wrongly penalized, contact a Chairman or higher authority.

1) Trolling or intentionally disrupting the flow of the café and/or Impresso Espresso is strictly prohibited. Such behavior will result in an automatic ban from the server without warning.

2) Exploiting is not tolerated at any Impresso Espresso facilities. If any signs of exploiting are detected by one of our admins, you will be permanently banned from all Impresso Espresso facilities.

3) Your clothing choices must be appropriate to visit our facilities. Inappropriate clothing includes, but is not limited to:

  • Clothing that could offend others, such as anti-LGBTQ+ attire or items referencing sensitive topics and/or events in the real world.
  • Any invisible clothing that matches realistic skin color.
  • Shirts displaying racist, sexist, or ableist content.
  • Clothing that bypasses the Roblox filter (e.g., swearing).

If you are not dressed appropriately or if you wear any of the items listed above, you will be given one minute to change into an acceptable outfit. Failure to comply will result in a ban. Administrators have the discretion to determine if your outfit is inappropriate, and if they ask you to change, you must do so to remain in the game.

4) Do not annoy our administrators. Continuously following them or being generally disruptive can lead to a ban if you do not comply after being asked to stop.

5) Please try your best to speak English while at the café, as most of our Low Ranks and admins only understand that language. If you are not familiar with English, use Google Translate and select the “English” option. Trolling in another language or failing to speak English after being asked to will result in a ban. Something to note is that Roblox offers an AI-powered feature that translates text chats in real-time, supporting 10+ languages and delivering messages in a player’s preferred language.

6) Use common sense! If you think something might not be right or could be against the rules, don’t do it. This is a general guide to the basic rules. Administrators can ban you if they feel you are trying to bypass any rules, even if they are not explicitly listed here.

7) Advertising of any form, whether it’s your YouTube channel, communication server, Roblox group, etc., is not allowed and will result in a ban.

8) Racism or discriminatory language of any kind is not permitted at any group locations. For example, using phrases like “ALM” will result in an automatic ban from the game.

9) Administrators have the right to ban your alternate accounts if you rejoin on them after being rightfully banned on your main account for breaking any of the rules.

10) Inappropriate usernames that bypass the Roblox filter are not allowed at our facilities. Using such usernames will result in an automatic ban, including during training sessions and when applying through our Application Center.

11) Making false accusations or reports about other users will lead to a ban from our server after a warning to stop.

12) If you are banned from our communications server or any of our facilities, you may send an appeal to a Chairman or higher if you wish for the ban to be lifted. You will receive a response approximately 24 hours after submitting your appeal. For more information, please refer to our Appeals Guide here.

13) To visit the café, your account must be at least fourteen days old (two weeks). This helps prevent trolls and exploiters from bypassing bans on new accounts. We understand this may not be ideal for new users, but it is in the best interest of our customers and staff.

14) The maximum number of items you can order at one time is three. If you order more than that, you will be reminded of the limit. Persistently ordering more than three items will lead to a ban from the server.

15) Spamming of any kind is prohibited at our facilities and on our group wall. Violators will be either banned or Premium Customer Banned.

:ledger: Quick Note: Also, check out our Barista Expectations guide for additional details tailored to Low Ranks.

1) Responsibility and Behavior:

It is expected that everyone behaves in a manner that any reasonable person would in all of our group facilities. For example, chatting with friends, customers, admins, or other workers is encouraged, but it’s crucial to adhere to the Impresso Espresso Code of Conduct and Roblox Terms of Service at all times. Disrespectful behavior, vulgar jokes, insults, trolling, gossiping, etc., are strictly prohibited as they reflect poorly on both your character and the Impresso Espresso café group. When working behind the counter, prioritizing professional service to customers is essential. Consequences for not following these rules may include demotion, temporary bans, or permanent bans depending on your rank and the severity of the situation. Additionally, please note that all actions performed on your account, regardless of who was using it, are your responsibility as the account holder. Excuses such as “it wasn’t me/my brother” will not be considered valid.

2) Advancement Opportunities:

Low Ranks can advance through attending training sessions, with the highest achievable rank being Senior Barista through training. To advance beyond Senior Barista, it is crucial not to engage in hinting behaviors. This includes asking for promotions, complaining about others’ promotions, or informing admins of your tenure in hopes of advancement, as these actions are viewed as unprofessional and disrespectful. All workers should avoid excessive working hours, as it is unhealthy and does not increase promotion prospects. We value consistent and balanced activity from those aiming for MR status. For detailed information on achieving Medium Rank+, please refer to our Promotion Guide.

3) Attire Guidelines:

All Low Ranks must adhere to appropriate attire standards outside of the kitchen. Inappropriate attire includes, but is not limited to: offensive, discriminatory, homophobic, anti-Semitic, or racist clothing, shirts with slogans like “ALM” or “Blue Lives Matter,” or any attire that mocks the BLM movement. When serving in the kitchen or attending training sessions, ensure your avatar’s torso is visible to display the uniform and your nametag clearly.

4) Employment Criteria:

To join Impresso Espresso as a worker, the only requirement for ranks Trainee through Senior Barista is that your Roblox account must be at least 30 days old. Applicants cannot apply for the Trainee rank if their account was created less than 30 days ago.

5) Communication Standards:

For Trainee to Senior Barista ranks, formal grammar is not mandatory at Impresso Espresso facilities. However, it is essential that your sentences remain clear and comprehensible for customers and fellow staff members. Failure to maintain clear communication may lead to demotion from your position.

6) Utility Commands:

Utility commands are privileges granted to members of our LR team. Each Junior Barista and above has specific abilities:

  • The support command is used to request admin assistance in critical situations, such as encountering trolls or exploiters. Press the H key and type “support” in the utility bar (or chat “!support” into the chat).
  • The give command allows you to provide items to customers who order from your register. Press the H key, hold the item, and type “give (username)” (or “!give [username]” into the chat).

Senior Baristas also have the ability to kick disruptive players in the absence of admins. To use this command, press H and type “kick (username)” (or “!kick [username]” into the chat). These commands should only be used when necessary. Misuse or abuse will result in a demotion of your rank.

:tipping_hand_man: It is essential to adhere to the rules specified for your rank while visiting or working at any of our facilities. Violating these rules or attempting to circumvent them will lead to consequences enforced by our admins. For questions, concerns, or suggestions regarding these rules, feel free to message any Staff Assistant or higher.

:wave: We look forward to seeing you at our games very soon!

:writing_hand: Approved and Written by the Impresso Espresso HR Team.
:date: This Code of Conduct was last updated July 16th, 2024.