hey folks - this appears to be a different issue than what’s already mentioned in this thread, and there’s another post referencing it: Teleportservice failure
we are seeing some irregularities and will post updates there.
apologies for the issues and thanks for your patience.
The 769 error code does seem to be a different error and I don’t know of anyone who isn’t affected by it currently, however 773 is still going on as well. I’m not experiencing error 773 myself anymore and haven’t once since I last said, however I know some people are still experiencing it even as recently as less than an hour ago. It doesn’t seem to be tied to any specific game and is happening when teleporting to reserved servers.
I understand. we’re still keeping tabs on this and adding some additional logging to help us figure out what the root cause is - we haven’t stopped looking into this.
hey folks - we’ve made some updates and have noticed some improvements in our charts. could you please let us know if you’re still seeing 773 errors? if you are, please view this post: Incident Report: Large Spike in Teleport Failures: "Attempted to teleport to a place that is restricted" - #128 by pizza_shadows, and reply with the details contained in that post.
thank you!
I am but only when I tried doing a soft-shutdown script. I have teleporting to another place, and that one works fine.
PlaceId teleporting to: 6719572795
PlaceId teleporting from: 5895051716
UniverseId: 2109751825
It could be me doing something wrong, but I did the EXACT same for another game and it worked just fine.
I am using :TeleportAsync()*
Same happening after 2 years to me aswell.
Server’s are not private, third party teleports are already enabled.
EDIT: lol I found that it is a temporary issue.
Im having this exact issue with reserveServers.
thanks for the reports folks. we’ll look into this further to see if we can determine the root cause
Having this issue right now. I’m using :GetFriendsOnline() to try and create a “join your friends” list so players can hop to the servers their friends are in. Even though the place is a valid ID within the same Experience, this pops up:
I’m using the information the friend objects provide to set the proper JobId with a TeleportOptions object and everything, but no luck.
Same thing happens when I try to teleport to my friend’s server in Roblox Murder Mystery 2 using Nikilis’s in-game friend joiner.
Its really strange. I tried to use the API in Studio and I get the same error you got and the one I got in MM2.
I’m positive I’m using the API correctly.
I am also having the same issues when I use TeleportToPrivateServer.
It was working yesterday until Polyhex’s post.
This is what it looks like when I try to teleport to a reserved server.
I’m also regularly getting the error “Same account launched from different device” repeatedly when attempting to join reserved servers. Seems to only happen after a few times of being teleported, I’ve tested this minutes apart and ensured my Roblox instance was fully closed so I don’t think that’s a factor at play.
This seems to be occurring for me now
Edit: Nevermind, seems I was attempting to get a ReserveServer from the wrong Id
bump, still an issue
i got error code 773, (attempted to go to a place which is restricted) in islands
(teleporting from hub to island)
Edit: it worked but after a lot of tries
Edit2: i tried in starscape but no errors, i guess it is an issue for some games now
Hey, I am making a game which uses messaging service to turn a short id (for example: 1480617) into a job id for a user to teleport to their friends server easily (I have a lobby place)
This is all under the same universe, and none of it is under moderation.
The following is in this universe: 3119492415
My code teleports a user from this place (starter place, the lobby) 8104853991
to this place (the main game) 8241838622
Hope you can fix this! I’m glad I found out this is not my issue (after a hour of debugging, thankfully not weeks)
if it’s failing consistently then I don’t believe that it’s the same as the other issues going on in this thread - I’ll follow up with you over PM.
Sadly, players in my game have been complaining about this bug, I have experienced it myself as well, it happens pretty often. I am open to any more details that’d be needed.
I’m going to close this topic to incentivize other users to file new bug reports (with appropriate levels of detail) for new issues. This will make it easier for pizza_shadows’ team to follow up and respond individually to each issue, since it looks like this has actually been on-and-off resolved/improved over the past 3 years, and the original poster marked this bug as solved.
