I used a global datastore to record just this specific incident, which is the subject of this thread:
“Attempt to teleport to a place that is restricted. (Error Code: 773)”
1 Like
typically those error codes are from issues regarding moderation, ie. the place you’re trying to teleport to is under review. if this isn’t the case, can you let me know here? specific placeIds/universeIds would help us debug too
2 Likes
This has been happening to me as well, but only when I teleport a player to another player’s specific server via friends (TeleportToPlaceInstance)
2 Likes
I don’t know if this glitch is related or is a completely new glitch but on recent game updates. As in… within an hour or so of updating the game - teleporters refuse to function. It will either crash the game or teleport you to the same place. I know it’s not the code because it actually works expect when it’s in a recent update.
Like I would play an old game I made with teleporter no changes to the code… functions fine
Update the game… teleporter ceases to function.
2 Likes
hey @katclap - if you followed the developer documentation, your code is likely not set up to work. we’re in the process of correcting that page now, but please refer to this post:
in a nutshell, there’s a bug with the function you use to retrieve placeId/jobId.
here’s some example code of what GetPlayerPlaceInstanceAsync actually returns:
local currentInstance, placeId, jobId;
local success, errMsg = pcall(function()
currentInstance, _, placeId, jobId = TeleportService:GetPlayerPlaceInstanceAsync(friendId)
end)
hope that helps.
3 Likes
hi @Arc_1996, which teleport functions are you referring to specifically? if you have a link to your game having issues, I could take a look at the problem you’re experiencing.
2 Likes
@pizza_shadows In my case it is certainly not related to moderation. It seems related to reserved servers running a place created by SavePlaceAsync. I feel that occassionally players are unable to teleport from the lobby to a reserved server running on a machine in other geographical region. Here is my latest log of the event in my game:
[date time / which one of 4 game maps / player time zone as per UTC / player name]
[12.8. 2:9:23 TeleFail/svr 4/zone -5/Drag0nKi11er6872]
[12.8. 2:9:6 TeleFail/svr 3/zone -5/Drag0nKi11er6872]
[5.8. 3:47:41 TeleFail/svr 2/zone -4/NEKO102020]
[5.8. 3:47:36 TeleFail/svr 4/zone -4/NEKO102020]
[5.8. 3:47:9 TeleFail/svr 2/zone -5/slugger835]
[5.8. 3:46:57 TeleFail/svr 2/zone -5/MrNewAYOUS]
[5.8. 3:43:45 TeleFail/svr 2/zone -3/24laila6]
[5.8. 3:43:28 TeleFail/svr 2/zone -4/ellb2112]
[5.8. 3:43:27 TeleFail/svr 2/zone -4/mayhamay108]
[5.8. 3:41:49 TeleFail/svr 2/zone -3/haruka7u]
[5.8. 3:39:55 TeleFail/svr 2/zone -7/macabigon]
[5.8. 3:38:23 TeleFail/svr 2/zone -4/martynagaete]
[23.7. 9:38:38 TeleFail/svr 4/zone +8/gjyspirite]
[23.7. 9:38:34 TeleFail/svr 3/zone +8/gjyspirite]
[23.7. 9:38:30 TeleFail/svr 2/zone +8/gjyspirite]
[23.7. 9:38:1 TeleFail/svr 1/zone +8/gjyspirite]
[21.7. 6:55:52 TeleFail/svr 1/zone +8/ouyangqingyu]
[21.7. 6:55:25 TeleFail/svr 4/zone +8/ouyangqingyu]
[21.7. 6:55:13 TeleFail/svr 2/zone +8/ouyangqingyu]
[21.7. 6:51:41 TeleFail/svr 3/zone +8/ouyangqingyu]
1 Like
Thanks for these logs. I apologize for the delay in responding. Will try to look more into this situation.
2 Likes
I am still getting this issue.
I am also getting this issue: I am trying to teleport to a player using GetPlayerPlaceInstanceAsync() and TeleportToPlaceInstance() and it is returning an error that the player is offline when he isn’t.
I am using Player:GetFriendsOnline() to get all the online friends which is saying the user is online and so is the website.
This issue is quite confusing. I hope you guys are able to fix it soon.
1 Like
I’ll PM you for additional details.
2 Likes
Its happening to me too. I am making a horror game, it won’t teleport me to the game inside of it, but it says its restricted when its inside the game explorer.
1 Like
@XxScottieBoixX is the horror game a different game altogether, or is it a place within the game explorer? by default, you can’t teleport to different universes unless you have the option enabled.
4 Likes
I have the universe option enabled, but I think it depends. Since the game is private, I can only play it. Sometimes it says “unable to join” except in a foreign language. I think the universes depend on the game status, which idk why though.
1 Like
I’ve been having issues with this - it seems like TeleportService:TeleportToPlaceInstance only works serverside, despite the wiki insinuating that it will work clientside (how I originally programmed it).
After I moved the teleport code to the server my teleports started to work again and I stopped getting this error.
1 Like
@JustDevv can you PM me your client teleport code?
I just want to add: Understandably, teleport can be difficult to use because of various factors - inability to test in studio, lack of feedback to developers, complexity of the feature itself and more. We’re actively working on improving all of these things - we want teleport to be easy to use and for developers to use it and be happy with it. I personally have an example of client-side TeleportService:TeleportToPlaceInstance working in my test game, but it took me a good amount of time to get it working, because of the complexities involved. So, I understand - sometimes, things don’t work when they should be working.
4 Likes
I have something to add:
Attemped to teleport to a place that is restricted is that you used a restricted game’s ID in a teleportservice. Make sure that you put in ID’s from games that are not privated. This is still an incident so there could still be problems by this. The other day, DataStoreServices were unavailable to function. As @pizza_shadows has been a real helpful helper here I have been very thankful that he has been helping and asking questions. If this is still a problem, hopefully they soon recover it. I believe this post was very helpful, helping in an incident report that was existing for over a year now and I really want this chaos to end because it is pushing a success behind to most people. Hopefully this post pulls something up by significantly recovering this topic by considering to so things. This topic is very important and hopefully the bug gets fixed. This is pushing a lot of people back and I have heard that Roblox is looking at it, thank @pizza_shadows for questioning and @2blox2quit announcing this investigation.
1 Like
This is also still happening for me. My hunch is that there are specific permission settings assigned to users which prevent me from joining with them (based on the error message). I can consistently join with some players, but not others. Having someone as a friend doesn’t seem to affect if a teleport gets blocked or not. The platform of both users also doesn’t seem to matter, as I fail to join with PC and Mobile servers.
Are there any updates on this?
For context, what I am doing is that I am generating a reserved server, and then teleporting 2 paired players to the generated server.
local code = TeleportService:ReserveServer(placeId)
local players = {player1, player2}
TeleportService:TeleportToPrivateServer(placeId,code,players)
Error Output:
