Incomplete text is displayed when using rich text

[CSJeverything]

Continuing the discussion from Rich Text using incorrect font on runtime:

Reproduction Steps

• Create a TextLabel
• Enable RichText and TextScaled

Expected Behavior

• The text should be fully visible

Actual Behavior

• The text is not fully visible
  
  
  
  As you can see, some text is only shown partially and on the TextLabel which is in the center (with the gradient), there is not even a single letter being displayed.
  You can experience is your own here: [EVENT] Clock's Difficulty Chart Obby HARD - Roblox

Issue Area: Engine
Issue Type: Display
Impact: High (this is visible to all players playing my game)
Frequency: Constantly

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It started happening since @Tiffblocks enabled a fix to a related issue.

@Tiffblocks

I enabled a fix earlier today, should help with a lot of these. The remaining ones will need another fix.

[Fondatix (Fond)]

I believe I am having a similar issue. This RichText, TextScaled TextLabel on a SurfaceGui disappears when it gets too big.

As you can see it displays correctly when scaled down:

When undoing the decrease in size, it suddenly displays correctly.

However, when play testing or restarting, it turns invisible again. This is also an issue in-game.

[CSJeverything]

@Fondatix

This is also an issue in-game.

This is the reason why this bug should be fixed very quickly because e.g. in my game which has more than 800 concurrent players there are signs in the lobby which are relatively important; however, due to this bug, these show nothing.

[TwoZoos]

This is a serious issue affecting my game as well. Before, this was happening on some lower end mobile devices, but as of yesterday it is happening constantly on all devices. I started receiving bug reports about this after 8pm est yesterday, if it helps.

[Focia19]

I was able to reproduce the issue, and filed a ticket into our internal database. We are working on it, and will come back when we have updates!

Thanks for the report!

[rogeriodec_games]

It seems to be related to this bug report I created yesterday:

TextScaled stopped working on large SurfaceGui

Reproduction Steps Until a few days ago this was working, but now it’s not (and I haven’t changed anything): Create a large part (ex: size 200x200x200) Insert a SurfaceGui as part’s child, and select Face as Top Insert a TextLabel as SurfaceGui’s child and set TextScaled on. Here is the sample project: Baseplate.rbxl (37.3 KB) Expected Behavior TextScaled should expand the font to the full size of the top face of the part (as it always did, but not working anymore) Actual Behavior …

[CSJeverything]

This problem seems to be finally solved.

I’m marking this topic as solved now.