Finally. We have been waiting for this for THE LONGEST time.
1 Like
This is only available for assets created or uploaded moving forward.
1 Like
will a real human or AI bot be in charge of looking over appeals on moderation action?
I don’t want to discourage roblox as moderation improvement is the #1 thing roblox needs above all other features but I also want actual results when trying to deal with false bans.
will this new feature at the very least provide exact details on why something would be moderated?
for example if a piece of audio breaks the rules I wanna know exactly what part of the audio is the problem rather than “you broke a rule and that’s it.”. will we also be able to get more information such as this on existing actions if we already attempted an appeal?
1 Like
For t-shirt and other avatar accessory appeals, we recommended that you continue using Roblox support for now if you need your accessories restored.
1 Like
This is only available for assets created or uploaded moving forward.
1 Like
Unfortunately, this is only available for assets created or uploaded moving forward.
Additionally, there’s another thing I need to mention. I cannot access the new appeals from my other account because there are too many deleted assets, and it is not loading, resulting in an error as shown below. Even if I try again, nothing seems to change.
I never got a way to access it or anything, and the appeal moderator still isnt even remotely listening to me.
4 Likes
This hasn’t done anything else for users to be honest, the audio moderation is still terrible. I got banned last night for uploading a audio that was used on another Roblox game (Pressure) for an entity (pandemonium) and I was banned for it whilst the owner of that game got to keep his account after he uploaded it. I got my appeal rejected twice even after providing proof for it being a false ban. Please don’t let computers moderate audios for you as this has paused development on one of my projects.
4 Likes
I got a 1 day ban, the support rejected the appeal, but after writting a very long text they sent me The same message over again, i think Even support are bots
5 Likes
They denied giving me a reason for the ban
1 Like
Yeah they give bots to “Non-Important” people.
4 Likes
LOL, this might be actually worse than the previous appeal program; this is completely managed by bots. The appeal AI answers only after a minute passes. Oh no! we can’t do that no matter how much unjustified the ban was, anyways…
3 Likes
Are “classic” t-shirts not supported by this new process? Someone went through my inventory and reported every single thing I’ve ever uploaded on the 12th to troll me and bizarrely got a couple of random t-shirts removed, however none of them showed up in the new appeals process tab nor did I receive an email telling me they were removed. The images shown in the announcement have someone appealing an asset named “shirt” so I assumed “classic” clothing would appear here, too. I did send an email through the “something not shown here” button but the appeals email immediately rejected it, soooo, yeah, this new appeals process system appears to work much better. Thanks.
My comment on this subject. This improved moderation is much worse, it happened many times that the AI bot rejected my appeal (even though I explained in detail how nonsensical the asset removal was) and the appeal made the old way (by writing to Roblox Support) was accepted. That’s why I always write to Roblox Support. As an interesting fact, I will add that once this bot rejected my appeal, I tried to appeal again by pasting the same text and the appeal was accepted, it’s as random as a coin toss.
2 Likes
From my experience, this isn’t better. I attempted to upload a weather system loader (similar to administration systems). The MainModule was accepted but the loader didn’t get accepted?
1 Like
Nah, this update is horrible 
This update has made it really difficult to use require scripts as almost every single Module script named “MainModule” with long code will be taken down for “Misusing Roblox Systems”, even if it literally consists of comments which is just embarassing!
It’s also really annoying that the appealing process of models consists of bots and not actual Roblox Moderators.
I can’t even update the Module of my String Table to Table Converter because of this terrible update!
Additionally is the Roblox Appeals Team unresponsive, leaving users like me without any guidance or a way to address our issues.
The fact that the appeal process relies on bots rather than real Roblox Moderators is also stupid as it shows a lack of care and oversight in moderating.
Please do better.
2 Likes
I believe this is because in the Roblox policy for models, in it, it says that you cannot use loadstring or require. This doesn’t make sense since systems like HD Admin use the require function.
2 Likes
This feature was great for me when it originally released. My issues were sorted out in minutes, sometimes even seconds. But just this month, I had two assets that were moderated falsely and only one of them was approved.
This is the first that was rejected:
I’ll also say immediately that the AI moderation has flagged this asset every time since this update has come out. It has been successfully appealed each time before, but this time was different.
The issue is that one of the sub-modules contains a very large JSON file of an API dump from Roblox. More info can be found here. My issue with Roblox’s moderation is a couple things. Firstly, all that was said is “Misusing Roblox Systems”. Even after emailing the appeals team, they refused to give me any further information.
All they do is share the same Best Practices link that is shared everywhere about moderation. I figured that the large JSON dump was probably the cause and that they were referring to this:
Just a reminder that this was never explicitly told to me that this was what the flag was about. The problem is that my asset was not that whatsoever. It’s, as I said, a dump of Roblox’s API in JSON format. But those working in moderation, at least the ones that viewed my assets and responded to my emails, had no clue what that even meant. This is a reoccurring theme. Obviously, as seen in the appeals, it was rejected a second time anyway. Why was this not escalated to somebody more knowledgeable? Same with the emails. You’ll see this happening again with the next asset. I’d also like to share the emails:
This is not helpful. I’m emailing specifically because there is a conflict with moderation. Aside from that, this doesn’t tell me what’s wrong with my asset. It then goes on to say that my model was “correctly disabled” as it “may” violate something. Those are two things that do not work in the same sentence. After asking for clarification and restating my issue, this is what I got back:
Don’t get me wrong, I’m not trying to blame this specific moderator, which is why I haven’t included their name. But it’s clear that this is their training and these are rules they’re given for responding to moderation disputes. This is completely unacceptable. To not explain the issue directly is already a problem. Then not being able to escalate this case to somebody more knowledgeable is another issue.
Now I’ll show the second moderation:
Thankfully it was resolved correctly in this case. But notice that my dispute was rejected the first time. I was already preparing an email to the appeals team once again as I was fully expecting to be rejected the second time as well, thankfully that was not needed. For context, this was the image I had uploaded:
Which is an AI upscale of Roblox’s own asset:
But Roblox’s moderation AI flagged on this because, I assume, it thought that the barcode was directing users off-platform or something. But then a human moderator rejected my appeal. I had explained that this asset was literally the same exact asset as the one Roblox uploaded themselves, just upscaled. I also explained that barcodes cannot realistically store links, let alone a single a word.
But that wasn’t enough and it was rejected. I then made a second appeal where I explained in more detail and went deeper into how barcodes actually cannot direct users off-platform and that this is clearly not a QR code, which is completely different. I was fully expecting my appeal to not even be read, but thankfully either it was read or the moderation in question was knowledgeable enough to know that this was incorrect moderation. Though you can see how close this asset was to being fully rejected.
So with these two examples, I’d simply like to suggest a few things:
-
Moderation should explain the exact reasoning that an asset was moderated, this isn’t a guessing game and most people aren’t malicious.
-
Continued appeals should be escalated to more knowledgeable people in certain cases. Not every appeal needs to be if it’s obvious, but it should be if the moderator in question doesn’t know for certain.
-
Large scripts/strings does not immediately mean obfuscation, a LuaVM, or malicious in any way.
-
Regarding obfuscation/loadstring/require, I don’t see why this shouldn’t be allowed. The reasons given are:
ㅤ
ㅤ1. “If code is obfuscated, creators cannot trust that the script is only doing what it should be doing.”
ㅤ
ㅤ2. “Assets that may look useful on the surface could load another ‘virus’ asset at runtime.”
ㅤ
These are understandable reasons for developers to be concerned, however that’s all it should be, a concern. I have no issue with there being warnings saying that a particular asset uses obfuscation or requires code externally, but it should be up to the developer to determine if they want to take that risk or not. Normal users already have to make those choices regarding anything installed on their devices. There’s already a permission system. This system can be used to allow/reject permissions regarding obfuscation, loadstring, external require usage, etc.
3 Likes