Yeah well that kind of highlights the issue. You need to be able to make something that scales well and is beneficial for everyone. Obviously, @Bug-Support is not scaling well. Is it a bit ridiculous that it’s been a few months under 2 years? Yes, but there’s nothing you can do. Complaining over and over isn’t going to make it come faster.
But if it can’t be reproduced then it kind of makes sense? Do you expect all Roblox staff to try and reproduce your bug?
I don’t think the problem is the lack of post approval. It’s the severe lack of transparency on Roblox’s side. Over the past year and 4 months, Roblox has said one thing regarding post approval coming back, and it wasn’t even that reassuring. " Soon ™️ " When exactly is this soon" 2 weeks? 5 months? 2 years?
If you’re going to remove a feature to make it better, at least update the community on it. Otherwise, it gives the appearance that it got ignored and scrapped.
At least more than 1 person, I can make reports now but when I couldn’t I found a pretty awful bug (my camera was slowing down), and one admin told me that they couldn’t reproduce my issue and tried to close it, in the admins fairness I gave a few games I found the issue to be in and they played all of the games to see the issue, but the admin still couldn’t find it so the issue got closed in the end. The main point is bug reports can be much better if you have millions of people to say “I can reporduce this!” instead of one person.
CC: @Sir_Highness
It’s easy to throw together a system that’ll just completely run the site to the ground. It’s much harder to make something that will make sure that people who do get promoted don’t mess up with the current system of reporting that Roblox relies on. We don’t go through all the checks and balances that others have to in order to be like “yea here’s a bug we encountered”. I agree, a new system is needed but again, not at the cost of burning everything already established to the ground. I can bet both of my hands that they’re simply working on balancing everything.
cc: @pyxfluff
In fairness to the staff members, they got 100s of reports daily that don’t even follow the format that would make it any better for them to find the issue. Can’t say that I’ve seen those reports but from seeing how things used to be before PA was even a thing, I can see why they wouldn’t bother going through those this often.
cc: @Crazedbrick1
Apparently they did have a system that was supposed to go live as soon as everything else was shut down but it crapped out last minute and fixes needed to be implemented before it’d ship. Seems like they just decided to say “screw this” and are reworking everything behind the scenes. I’ve been saying for months that they should’ve just restored PA and allow more people to volunteer for the position while they’re working on the new system.
Please list sources when making statements like this. My understanding is completely different and so this doesn’t seem accurate at all. And I like to believe that as the person that managed post approval from the community side I would know if they had a system ready to go.
This is not correct, here is another staff response from 2 months ago with more details:
Yes, but in that statement peraldon never stated when. On the contrary, he said “I’m not going to give a timeframe, but we’re definitely working on it.”.
That’s almost just as broad as Kairomatic’s statement “Soon TM”
Implementing a method for Dev’s that are 3+ year forum members who are obviously not trolls would not be ‘running the site to the ground’. Its not that hard to come up with a system.
Its not that hard in the case of a spammer or troll to remove whatever you call this elevated status (Regular or whatever new name you want to call it). A troll wouldn’t likely put in the effort to gain this status in the first place.
It is very discouraging to be a member here for 3+ years and not have access to post in Bug Reports and Feature Requests. I know you can email to get a bug report submitted, but that’s not the point. You can’t comment in Feature Requests, can’t post to Feature Requests or Bug Reports.
If they will not bring back Regular status attainability, to be fair, they should take Regular status away from every Dev who has that now. How do they deserve it more than anyone else. Half of them or more are probably gone.
When I’m posting a bug report, I’m doing Roblox a favor. I don’t have to help, I don’t have to contribute to making the system better. I’m taking my time to improve the system. The least they can do is make it easier for me to help them!
I don’t need it, they need it.
2 years 3 years, either way, equally ridiculous.
I do somewhat agree with you, but as a new devforum user, I don’t really have a significant opinion, since I am after all, very new to this, as a member rank.
I’ve been visiting and reading on the forums since 2018, and I’ve been posting to small degrees since 2019. I’ve visited for 1.4k days now. Despite this fact however, I have no more permissions than the day I was invited to the forum.
I program on a regular basis, I run into bugs, I find features lacking, and I think it’s important that I and others are able to report bug fixes / request features. I understand that these channels should be locked down to newer members (given the growth of the forum as of late), but it is frustrating that I and many others do not have access to essential parts of the forum.
I’m glad at the very least Roblox is doing something to rectify this, but it is still annoying nonetheless.
I’ve been following this post for a while, so I thought of chipping in
In my experience, for bug reports and feature requests you can message Bug-Support or DevEngagementTeam and someone will respond about what needs to be changed, etc. For me it works just like Post Approval albeit slower and without trust levels
I believe there should be a trust system where after making 2-3 successful reports/requests to DevRel you can freely post those categories.
I also believe that members should also be able to reply in Feature Requests since our only way to show support is by giving a like, there’s no way for us to present our use-case or thoughts on the feature.
It seems to me that everyone who is in opposition are primarily Regulars who already enjoy their freedom and are only making slippery-slope arguments that somehow changing the system will “run the DevForums down” without evidence. I guarantee every Regular would suddenly be in favor of change if they were to be demoted to Member
Hard agree. The DevForums’ Bug Report and Feature Request sections are useless to me, even though I’ve been playing and developing for years, because I didn’t engage with the DevForums until more recently.
The Regular role feels like a club of users that can interact with the Roblox team, and there’s no way to join that club. There isn’t even a pinned post making it clear that user rank promotions are on hold.
The only way to find out why you can’t post in Bug Reports, from the Bug Reports section, is as follows:
The Bug Reports and Feature Requests sections both need a “Why Can’t I Post Here?” thread pinned at the top, at minimum.
The cynic in me wants the “How to Post a Bug Report” pinned thread to just say “If you have to ask, you can’t! Maybe we’ll make it so you can sometime!”
I agree. I’ve had to post multiple posts in wrong categories just because of this. Like, trust levels shouldn’t even exist (or at least the regular trust level shouldn’t.)
Trust levels are pretty essential, so they shouldn’t be removed, just fixed. I think we’re pretty close to the regular level being open to everybody again, as Roblox staff are talking about it more and more
Its pretty simplr. just make a post in bulletinboard and flag ur own post with custom message “move to #category”
done!
This really needs to be added. Currently it’s very annoying to either constantly have to DM the Bug-Support group to be able to post bug reports and the fact that members can’t even contribute to feature requests is pretty annoying, as well as the fact we can’t post feature requests either.
It’s been over a year, maybe even two since the regular role was paused and since then, hundreds, or even thousands of members have joined the developer forum, some being more active than current DevForum regulars and so many of these members have great feature requests which they’d like to submit and it’d also be helpful for them to be able to report bugs in a simpler way rather than messaging Bug-Support.
I also wanted to post a feature request, and I can’t because I’m not a regular, it makes sense if the post review comes back first.
Post Approval isn’t scaled for Roblox as it continued to grow, they have to find something else first.
Thanks for all the feedback on various issues regarding the bug reporting workflow. We’re very aware of these issues and understand that the current situation prevents you from effectively providing us with feedback.
We’re going to be shifting more internal resources towards prioritizing creator feedback workflows (not just adding patches here and there as has been the case since ~Sep 2020). I will try to be as transparent as possible about things we are planning to roll out as we finish planning and things become more clear, and get feedback from the community early on where appropriate.
Many thanks for continuing to push on these issues and we really appreciate your patience! 